Quote:
Originally Posted by jlaavenger
Has anyone heard from Sony on this? How do we contact Sony? And why is the US release different from the UK release? I thought they'd be the same.
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I just got an email back from Sony regarding this issue. They have fixed the issue and are replacing the BDs like they did with the Fifth Element. Email Address is
consumer@sphecustomersupport.sony.com or call them at 800-860-2878. Here is the email I got back, they will give you a reference # to put on the outside of the package:
Dear Valued Consumer,
Thank you for your e-mail. We appreciate your interest in Sony Pictures Home Entertainment products.
To receive an exchange for the Starship Troopers Blu-ray disc, please return your Blu-ray disc (case not needed) to the following address:
SPHE Consumer Support
PO Box 157
Neenah, WI 54957
Attn:
Please be sure to include your return address (no PO Boxes) and a copy of this email. Your replacement will be shipped to you via Fed Ex Ground, and please allow 3-5 weeks for delivery.
Regards,
SPHE Consumer Affairs Team
800-860-2878