Starship Troopers Problem

Gremlin · 10-14-2008, 10:54 AM

Ok, lets not put it out of proprotions. I have the US BD (didnt see it yet) but its just 6 secs, come on. The a/v quality is almost the same (according to reviews), nothing far superior in favor to the UK version (although I do like the uk cover more). I dont think its enough reason to spend money again on the same movie, just wait for a fix bd, I am sure it will be released someday.

by the way, UK has only PCM (without DTHD as someone mentioned earlier)

DR BLU NEO · 10-14-2008, 12:31 PM

[QUOTE=Germtop;1074150]They're comparing the blu-ray to the DVD. The blu-ray has a minor problem in which it repeats 2 cuts. They only last a couple of seconds so IMO is no big deal.

I disagree. Anything on Blu is a big deal. Why? You should get the disc replaced. You paid a premium for an upgrade to the DVD. If the error appears again, replace it again. I'd keep it up for awhile. After that, I'd request a refund. The studio that released the blu of starship troopers should have done a better job of quality control. Of course, requesting a refund will only work with Amazon. Their customer service is good...AND FAST.

I'm glad someone posted this thread. My starship troopers on blu hasn't been opened yet. I bought so many blus from Amazon 3 for 2 price mistake sale. I'll watch Starship today. I hope I won't have to send in Starship Troopers back to Amazon. I really love starship troopers. I saw it a million and one times on DVD.

I just caught errors in the audio on my two kill bills. I'm already in the process of replacing them with Amazon. Amazon is sending me another copy.

newguy7 · 10-14-2008, 04:37 PM

So we never got an official response from sony regarding a replacement disc??

HumanMedia · 10-14-2008, 11:32 PM

Quote:

Originally Posted by Gremlin

Ok, lets not put it out of proprotions. I have the US BD (didnt see it yet) but its just 6 secs, come on. The a/v quality is almost the same (according to reviews), nothing far superior in favor to the UK version (although I do like the uk cover more). I dont think its enough reason to spend money again on the same movie, just wait for a fix bd, I am sure it will be released someday.

by the way, UK has only PCM (without DTHD as someone mentioned earlier)

These are premium priced products, it is a big deal. 6 seconds missing is an appalling quality control problem and a replacement program should be in place - now for the discs we have already paid for.

Keith Lemon · 10-17-2008, 02:15 PM

I got the UK Trilogy set today. This is what it looks like:

InfectedStranger · 10-17-2008, 04:05 PM

Everyone's disc is the same in this situation..

Cutthechord · 11-06-2008, 03:33 PM

Anything new?

jlaavenger · 11-07-2008, 08:57 AM

Has anyone heard from Sony on this? How do we contact Sony? And why is the US release different from the UK release? I thought they'd be the same.

bfellow · 11-07-2008, 12:48 PM

The 1st movie is fine! The 3rd one I think they forgot to do the special effects or decided it was worth more paying the big lips chick than to finish the F/X.

jq71586 · 11-07-2008, 12:50 PM

I've watched this movie half a dozen times since I've picked it up. The error doesn't even bother me anymore, to be honest. If Sony will send me a replacement, I'll take it, but it's not that big of a deal to me.

I didn't even notice the problem with the POTC movie.

TheZoof · 11-07-2008, 02:32 PM

I own this movie and didn't notice this problem. I bought mine in Canada so maybe it is not the same release?

I will take a look tonight and see if it really isn't a problem on my disk.

jlaavenger · 11-07-2008, 04:59 PM

[QUOTE=DR BLU NEO;1223483]

Quote:

Originally Posted by Germtop

They're comparing the blu-ray to the DVD. The blu-ray has a minor problem in which it repeats 2 cuts. They only last a couple of seconds so IMO is no big deal.

I disagree. Anything on Blu is a big deal. Why? You should get the disc replaced. You paid a premium for an upgrade to the DVD. If the error appears again, replace it again. I'd keep it up for awhile. After that, I'd request a refund. The studio that released the blu of starship troopers should have done a better job of quality control. Of course, requesting a refund will only work with Amazon. Their customer service is good...AND FAST.

I'm glad someone posted this thread. My starship troopers on blu hasn't been opened yet. I bought so many blus from Amazon 3 for 2 price mistake sale. I'll watch Starship today. I hope I won't have to send in Starship Troopers back to Amazon. I really love starship troopers. I saw it a million and one times on DVD.

I just caught errors in the audio on my two kill bills. I'm already in the process of replacing them with Amazon. Amazon is sending me another copy.

I agree.

guitarwhiz906 · 11-10-2008, 07:18 PM

Quote:

Originally Posted by jlaavenger

Has anyone heard from Sony on this? How do we contact Sony? And why is the US release different from the UK release? I thought they'd be the same.

I just got an email back from Sony regarding this issue. They have fixed the issue and are replacing the BDs like they did with the Fifth Element. Email Address is consumer@sphecustomersupport.sony.com or call them at 800-860-2878. Here is the email I got back, they will give you a reference # to put on the outside of the package:

Dear Valued Consumer,

Thank you for your e-mail. We appreciate your interest in Sony Pictures Home Entertainment products.

To receive an exchange for the Starship Troopers Blu-ray disc, please return your Blu-ray disc (case not needed) to the following address:

SPHE Consumer Support
PO Box 157
Neenah, WI 54957
Attn:

Please be sure to include your return address (no PO Boxes) and a copy of this email. Your replacement will be shipped to you via Fed Ex Ground, and please allow 3-5 weeks for delivery.

Regards,

SPHE Consumer Affairs Team
800-860-2878

jovherye · 11-10-2008, 08:12 PM

Thanks to the guy above me. Just e-mailed them and within the hour they responded.

SDon1969 · 11-10-2008, 08:17 PM

Yes, thanks G-Whiz.

Responded to my email within 3 minutes!

mikejet · 11-10-2008, 08:55 PM

I have a totally different problem. Denise Richards remained clothed throughout the film.

jovherye · 11-10-2008, 08:57 PM

You too! I thought it was just my Blu ray player.

mikejet · 11-10-2008, 08:59 PM

Quote:

Originally Posted by jovherye

You too! I thought it was just my Blu ray player.

Yeah I compared her in Starship Troopers and in Wild Things both on Blu and confirmed that there are specific differences in the amount of clothing she wears.

GGX · 11-10-2008, 09:53 PM

Quote:

Originally Posted by jlaavenger

Has anyone heard from Sony on this? How do we contact Sony? And why is the US release different from the UK release? I thought they'd be the same.

Disney has the rights to the first movie in the UK. Sony has the rights to it in the US. Different studios do different things.

jovherye · 11-10-2008, 10:21 PM

Quote:

Originally Posted by mikejet

Yeah I compared her in Starship Troopers and in Wild Things both on Blu and confirmed that there are specific differences in the amount of clothing she wears.

LOL'd

I guess it's official!

10-14-2008, 10:54 AM	#81 (permalink)
Gremlin Active Member Join Date: Sep 2008 Trading Score: (0) Collection: (0) HT Gallery: (0)	Ok, lets not put it out of proprotions. I have the US BD (didnt see it yet) but its just 6 secs, come on. The a/v quality is almost the same (according to reviews), nothing far superior in favor to the UK version (although I do like the uk cover more). I dont think its enough reason to spend money again on the same movie, just wait for a fix bd, I am sure it will be released someday. by the way, UK has only PCM (without DTHD as someone mentioned earlier) __________________ "We're Gonna Need a Bigger Boat" Last edited by Gremlin; 10-14-2008 at 08:51 PM.

10-14-2008, 12:31 PM	#82 (permalink)
DR BLU NEO Expert Member Join Date: May 2008 Location: Antarctica Trading Score: (0) Collection: (136) HT Gallery: (0)	Kill Bill Errors! Now Starship Troopers Has An Error?!?! [QUOTE=Germtop;1074150]They're comparing the blu-ray to the DVD. The blu-ray has a minor problem in which it repeats 2 cuts. They only last a couple of seconds so IMO is no big deal. I disagree. Anything on Blu is a big deal. Why? You should get the disc replaced. You paid a premium for an upgrade to the DVD. If the error appears again, replace it again. I'd keep it up for awhile. After that, I'd request a refund. The studio that released the blu of starship troopers should have done a better job of quality control. Of course, requesting a refund will only work with Amazon. Their customer service is good...AND FAST. I'm glad someone posted this thread. My starship troopers on blu hasn't been opened yet. I bought so many blus from Amazon 3 for 2 price mistake sale. I'll watch Starship today. I hope I won't have to send in Starship Troopers back to Amazon. I really love starship troopers. I saw it a million and one times on DVD. I just caught errors in the audio on my two kill bills. I'm already in the process of replacing them with Amazon. Amazon is sending me another copy.

11-06-2008, 03:33 PM	#87 (permalink)
Cutthechord Member Join Date: May 2008 Trading Score: (0) Collection: (0) HT Gallery: (0)	Anything Anything new?

11-07-2008, 12:48 PM	#89 (permalink)
bfellow Senior Member Join Date: Oct 2008 Trading Score: (1) Collection: (121) HT Gallery: (0)	The 1st movie is fine! The 3rd one I think they forgot to do the special effects or decided it was worth more paying the big lips chick than to finish the F/X. __________________ TV:Samsung LNT-5271F 120Hz-1080/24p BD Player:Samsung BDP-1600, Insignia NS-BRDVD Profile 1.1, Memorex MVBD-2510C Profile 1.1 Receiver: Onkyo TX-SR606

11-07-2008, 12:50 PM	#90 (permalink)
jq71586 Special Member Join Date: Jan 2008 Location: Fall River, MA Trading Score: (29) Collection: (48) HT Gallery: (0)	I've watched this movie half a dozen times since I've picked it up. The error doesn't even bother me anymore, to be honest. If Sony will send me a replacement, I'll take it, but it's not that big of a deal to me. I didn't even notice the problem with the POTC movie. __________________ 60 GB PS3 PSN - jq71586 Frequently Playing - "Rock Band 2" "MGS4/MGO" "NCAA 09" 48 BD movies. Just starting a library. Newest Additions - "Casino" and "The Ultimate Matrix Collection" Philips 32" 32PFL5332D 720p LCD HDTV Onkyo 605

10-14-2008, 04:37 PM	#83 (permalink)
newguy7 Active Member Join Date: Jan 2008 Trading Score: (0) Collection: (41) HT Gallery: (0)	So we never got an official response from sony regarding a replacement disc??

10-17-2008, 02:15 PM	#85 (permalink)
Keith Lemon Member Join Date: Aug 2008 Location: England, UK Trading Score: (0) Collection: (0) HT Gallery: (0)	I got the UK Trilogy set today. This is what it looks like:

10-17-2008, 04:05 PM	#86 (permalink)
InfectedStranger Banned Join Date: Oct 2008 Trading Score: (0) Collection: (62) HT Gallery: (0)	Everyone's disc is the same in this situation..

11-07-2008, 08:57 AM	#88 (permalink)
jlaavenger Senior Member Join Date: Aug 2008 Trading Score: (10) Collection: (246) HT Gallery: (0)	Has anyone heard from Sony on this? How do we contact Sony? And why is the US release different from the UK release? I thought they'd be the same.

11-07-2008, 02:32 PM	#91 (permalink)
TheZoof Special Member Join Date: Aug 2008 Location: Ottawa,Canada Trading Score: (2) Collection: (182) HT Gallery: (18)	I own this movie and didn't notice this problem. I bought mine in Canada so maybe it is not the same release? I will take a look tonight and see if it really isn't a problem on my disk. __________________ The Zoof Living Room - Pioneer KRP-500M \| Denon AVR-888 \| 60gb PS3 \| Wii Speakers - PSB Image B25 Monitor \| PSB Alpha B1 Monitor \| PSB Alpha C1 Monitor \| Velodyne VDR-12 Bedroom - BenQ FP241W 1080P \| Logitech THX Z-560 \| LG GGC-H20L Blu-Ray Drive Fav Blu Right Now - 'Angels & Demons'

11-10-2008, 08:12 PM	#94 (permalink)
jovherye Active Member Join Date: Jun 2008 Trading Score: (0) Collection: (13) HT Gallery: (0)	Thanks to the guy above me. Just e-mailed them and within the hour they responded. __________________ Xbox Live:Captain Barbell PSN ID:Captain8arbe11XB

11-10-2008, 08:17 PM	#95 (permalink)
SDon1969 Blu-ray Guru Join Date: Feb 2008 Location: Massachusetts Trading Score: (1) Collection: (370) HT Gallery: (30)	Yes, thanks G-Whiz. Responded to my email within 3 minutes! Last edited by SDon1969; 11-10-2008 at 08:20 PM.

11-10-2008, 08:57 PM	#97 (permalink)
jovherye Active Member Join Date: Jun 2008 Trading Score: (0) Collection: (13) HT Gallery: (0)	You too! I thought it was just my Blu ray player. __________________ Xbox Live:Captain Barbell PSN ID:Captain8arbe11XB

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