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Go Back   Blu-ray Forum > Movies > Blu-ray Movies - International > Italy


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Old 12-23-2017, 08:38 AM   #381
nnnon nnnon is offline
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I asked for the replacement disc on November, 17. It arrived two days ago vio DHL Express (!), so it only took them roughly one month to ship. Don't give up hope!
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Old 12-23-2017, 11:12 PM   #382
skyofcrack skyofcrack is online now
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Quote:
Originally Posted by nnnon View Post
I asked for the replacement disc on November, 17. It arrived two days ago vio DHL Express (!), so it only took them roughly one month to ship. Don't give up hope!
I sent my request on October 12 and nothing. F*** 'em.
If sales are good for Arrow Video's Sullivan's Travels then we might get a boxed set of Preston Sturges films from Arrow!
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Old 12-27-2017, 04:48 AM   #383
GasmaskAvenger GasmaskAvenger is online now
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Requested a replacement last Wednesday. Got it from DHL earlier this evening.

...my actual 4K UHD set still hasn't left Italy. Go figure.
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Old 02-07-2018, 10:56 PM   #384
NoirFan NoirFan is offline
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13 months, six emails, and still nothing.
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Old 02-17-2018, 09:38 AM   #385
springjack springjack is offline
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This is a joke of a company without any costumer respect.

I sent them 2 proof of purchase last November. About 2 weeks later I receive 1 copy.

Since then I e-mail them 4 times about the missing copy and only got a response this past January saying that my copy as on the way.

I live very close to Italy but so far, nothing has arrived... maybe they are delivering the replacement by foot!
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Old 02-19-2018, 04:42 PM   #386
NoirFan NoirFan is offline
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At least they sent you something, many of us have been ignored altogether! Considering the awful quality of their work, and their literally non-existent customer service, I hope this company goes under very soon.
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Old 02-20-2018, 09:31 PM   #387
springjack springjack is offline
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Quote:
Originally Posted by springjack View Post
This is a joke of a company without any costumer respect.

I sent them 2 proof of purchase last November. About 2 weeks later I receive 1 copy.

Since then I e-mail them 4 times about the missing copy and only got a response this past January saying that my copy as on the way.

I live very close to Italy but so far, nothing has arrived... maybe they are delivering the replacement by foot!
Quote:
Originally Posted by NoirFan View Post
At least they sent you something, many of us have been ignored altogether! Considering the awful quality of their work, and their literally non-existent customer service, I hope this company goes under very soon.
I sent another e-mail this past sunday, but this time I was rude.

They reply the next day (monday) saying they were sorry and that they would send me a replacement that very same day.

Today, 24 hours later, it arrived from DHL express.

Donīt give up, do the same, send them a rude e-mail, just donīt use bad words.
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Old 03-10-2018, 06:33 PM   #388
faust1103 faust1103 is offline
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Quote:
Originally Posted by Erasmus Craven View Post
As there still seems to be some confusion about which disc is which:

In the UHD set all Discs were labled 1017750, in the 4 Disc set all Discs were 1018830.
The newly authored Discs (used for both sets) also are 1018830 and can't be held apart from the old 4 disc set on first sight. The only difference is in the ring numbers to be found on the data side.

Old 4 Disc Set:
BVP 22485 1018830CD1R1/L0 01 010MM IFPZ 13
BVP 22486 1018830CD1R0/L1 01 A01 IFPZ14

New Disc, used for both sets:
BVP 25052 1018830CD1R1/L0 01 A03 IFPZ 14
BVP 25053 1018830CD1R1/L1 01 A03 IFPZ 14

Hope this is of use.
FWIW

I ordered the 6 disc set last week from Amazon Italy and I received a set with he corrected BluRay included.
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Old 03-13-2018, 10:21 AM   #389
drush9999 drush9999 is offline
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I ordered the 4 disc set recently and got the old disc. So seeing if I get a response from my "curt" email. If not I may send it back to Amazon.

Edit: They are sending a replacement

Last edited by drush9999; 03-13-2018 at 11:29 AM.
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Old 03-15-2018, 12:00 PM   #390
drush9999 drush9999 is offline
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Fast turnaround on the replacement, sent email on Tuesday, received today Thursday via DHL.
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Old 03-29-2018, 08:06 AM   #391
whedon whedon is offline
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Got my replacement last week, emailed them one day and had the replacement in hand in Ireland the very next day.
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Old 04-09-2018, 11:55 PM   #392
nvadr nvadr is offline
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Sent my request to Koch, hopefully I am not too late in the game for replacement discs, gave them a pic of the upc and a pdf of my amazon receipt. The Euro cut showed me what a superior editor Romero was he definitely edited out scenes that make the U.S. cut superior and his music choices for his cut, to me, fit the film much better. Fun seeing some short scenes and FX that isn't in the U.S. cut but I think I will hold onto my Anchor Bay BD.
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Old 04-10-2018, 02:55 AM   #393
Braktastic Braktastic is offline
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I got my replacement disc so fast it got here before I got the set from MovieMars!
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Old 04-10-2018, 03:35 AM   #394
Torrente Torrente is offline
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Did it come in a case?

Last edited by Torrente; 04-10-2018 at 12:59 PM.
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Old 04-10-2018, 12:00 PM   #395
drush9999 drush9999 is offline
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Quote:
Originally Posted by Torrente View Post
Did it comme in a case?
You get sent the fixed disc in the 1-disc Zombi case
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Torrente (04-10-2018)
Old 04-10-2018, 12:59 PM   #396
Torrente Torrente is offline
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Thanks a lot !
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Old 04-10-2018, 04:36 PM   #397
Braktastic Braktastic is offline
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Quote:
Originally Posted by drush9999 View Post
You get sent the fixed disc in the 1-disc Zombi case
Sorry for the delay, but this ^ is correct.
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Old 04-10-2018, 07:11 PM   #398
Torrente Torrente is offline
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Don't worry, thank you
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Old 04-10-2018, 10:50 PM   #399
Braktastic Braktastic is offline
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OK. Stupid question time. The replacement disc I received does not specify the cut. I'm assuming that's because it is from the one-disc release, but it is intended to replace the first BD in the 6-disc set (i.e. The European non-full frame cut)? For some reason I thought more than one disc was messed up in this release.

And is this release not in the Blu-ray.com database?

Last edited by Braktastic; 04-11-2018 at 01:59 PM. Reason: Meant to be a question.
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Old 04-11-2018, 11:11 AM   #400
drush9999 drush9999 is offline
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Quote:
Originally Posted by Braktastic View Post
OK. Stupid question time. The replacement disc I received does not specify the cut. I'm assuming that's because it is from the one-disc release, but it is intended to replace the first BD in the 6-disc set (i.e. The European non-full frame cut). For some reason I thought more than one disc was messed up in this release.

And is this release not in the Blu-ray.com database?
I would argue the other cuts look like garbage, but they are what they are.
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