RIP PlanetAxel

[hempo22]

My #1 supplier of Criterion for many years is gone... Sad day... Suggestions where I should move from here?

It is with great sadness, deep regret and utter embarrassment that we announce the closure and bankruptcy of PlanetAxel.com

On Monday afternoon, June 18th, 2012 the board of directors have informed us that no further investment will be made in the company. This comes in light of the recently finished 2011 financials which showed such an insurmountable deficit and loss to company value that a swift decision was made almost overnight. We have been asked to provide a quick summary/FAQ of your options as a previous customer of PlanetAxel.com with respect any outstanding orders/refunds.

If you have SHIPPED orders according to your order history but you have not received them yet
We have shipped out orders as late as the morning of Monday June 18th. If you order history lists your order as SHIPPED, then it has indeed shipped. If you are still to receive shipped orders, we would suggest waiting roughly 10-12 weekdays in which case 99% of all shipped orders will definitely have arrived.

If you have prepaid orders that have not yet shipped according to your order history
We will refund and delete all outstanding orders. Having said that; as this is a case of bankruptcy we fear that our accounts may be frozen at some point in the near future.

IF YOU HAVE NOT RECEIVED YOUR REFUND BY MONDAY JUNE 25TH:
You must put in a claim with your bank, PayPal or Visa/MasterCard. For most customers this would be an issue for their local bank. Print this page and a statement with highlighted transactions. Tell them that you have paid for products using your credit card that you haven't received. Some banks will tell you that you have to file such claims within a 1-2 month period. THIS IS NOT CORRECT! Both Visa and MasterCard offer a THIRTEEN MONTH worldwide grace period for such claims. Be sure to INSIST on that despite what your bank teller may tell you!

If you have a voucher outstanding or have outstanding orders paid in full by a voucher
The voucher is unfortunately lost.

On a personal note I would like apologize to everyone that will be somehow affected or inconvenienced by this matter. I've spend half my life with the company (18 years in total) and it all ended today. This is not 'just business' to me, but sincerely personal. I can honestly say that this has been a sad, sad day for all of us here at the office but the fact that so many suppliers, affiliates, employees and most important of all, customers are affected by this bankruptcy is almost unbearable.

On behalf of everyone at PlanetAxel.com I offer my sincerest and heartfelt apologies and thank you for your support over the years.

With sincerest regards,

Rasmus Christiansen, General Manager

[Billz]

Sad to see them go.

I used them twice (got the first edition CAD Batman Begins steelbook, and FS Dark Knight steelbook from PlanetAxel), and they were brilliant on both occasions.
RIP indeed.

[majk]

that's some really bad news... I loved their customer service...

[ArnoBD]

Yeah what a pity, i just "discovered" them about 2 months ago !!
Would had certainly ordered more in the future ... unfortunately.

Lets hope there is an alternative...

Thanks for the service PlanetAxel !!

[insomniac013]

Ouch.

In Axel's hayday they were my go-to site for US media. They've been doing a less-than-stellar job lately though, so i was wondering if something like this would happen...

RIP

[DEF!]

Wow, well this sucks. I've used them plenty and never had a issue. They were a good alternative to Amazon with occasional bargains. I'll always have a soft spot for them because they gave me The Protector aka Warrior King on BD for free through there reward points.

[Henke007]

Very sad indeed

[kingkarl1967]

Yes a very sad day indeed , I used them loads over the last 2 yrs but the thing that spoiled it in the end was the silly customs fees added to your shipping cost at the checkout !

[gavinh2008]

Loved Planet Axel, shame my last experience with them wasn't that great. They could have packaged things better. But their prices were reasonable and it was good knowing what I buy wouldn't be hit with customs.

[Vintrus]

Dam it they were my favorite distributor for ordering Canadian media.

[mrpants]

I could never really get over the "accept minor dent in steelbooks" thing.

Still, sad to see them go.

[Indiana Jones]

Originally Posted by kingkarl1967

Yes a very sad day indeed , I used them loads over the last 2 yrs but the thing that spoiled it in the end was the silly customs fees added to your shipping cost at the checkout !

It was pretty annoying but over the last 2 months they scrapped that and postage costs, too little too take though.

[johnlg]

A real shame, I didn't particularly like their recent price structuring but their service was excellent, and the prices competitive. I always rated the packaging, though I didn't buy SB's.

Amazon.com only from now on, other websites offering zero duties etc just look low quality and don't give confidence that they're a proper retailer.

Wish everyone at PlanetAxel luck for the future, maybe they'll be back under another guise some day.

[KarmaNL]

Originally Posted by johnlg

Wish everyone at PlanetAxel luck for the future, maybe they'll be back under another guise some day.

Let's hope so

[sukraj]

very sad indeed.

[Indiana Jones]

Originally Posted by johnlg

A real shame, I didn't particularly like their recent price structuring but their service was excellent, and the prices competitive. I always rated the packaging, though I didn't buy SB's.

Amazon.com only from now on, other websites offering zero duties etc just look low quality and don't give confidence that they're a proper retailer.

Wish everyone at PlanetAxel luck for the future, maybe they'll be back under another guise some day.

Which sites are those? as you have nothing to worry about with Movietyme, Bluraysforeveryone or BluBastard.

[gunhed127]

dam i was gonna order some stuff from them this week sad day idd. had a look at those other sites mentioned, sadly they are double the price of planetaxel

[Dickieduvet]

Originally Posted by Indiana Jones

Which sites are those? as you have nothing to worry about with Movietyme, Bluraysforeveryone or BluBastard.

Except the prices

[insomniac013]

I try to order from Amazon.com with the deposit fee bit, but it doesn't seem to say anything about that. What shipping option do i have to pick for it to pop up?

Now that Axel is gone i have to look into more "drastic measures..."

[RazorwireRyan]

Used them once for the Kill Bill CA steels, amazing service all round, real shame, but I haven't really had the money to use them since anyway