The Official Epik Subwoofer Owners Thread

[PurpleJesus74]

Originally Posted by Goat1

I think this thing is a big as the Empire or maybe a little bigger.

Are the Power Sound subs down firing ? Just curious i've never actually had or heard a down firing.
Nvrmnd,just checked their website apparently they are.Really curious to see how they sound .

[Goat1]

My old Klipsch 12" is down firing with a port. Sounded really good for its time. Not very tight tho.

[mattreilly]

Hey guys,

So i have recently moved to a 220V country (Malaysia) and have brought my Epik Sub with me. I moved it to the 220V position, changed the fuse but all i get is the red light turns on for a second then goes out.........the sub is unreseponsive. It was shipped by Air in its original Box which didn;t show any sign of damage.

I've left Epik 3 emails, 2 voice mails and called a few times.......not easy when the time difference sucks.

any ideas at all?

thanks

matt

[Goat1]

Hey Matt,sorry to hear that.. Do you have it plugged into the right sub output on the back of the receiver? Is the sub set to on in the settings? Also,good luck getting a hold of them,I have the legend and I sold it to my brother. The sub works fine,but I went with a different sub just out of principle for the complete lack of customer service..

[VeeArSix]

Originally Posted by mattreilly

Hey guys,

So i have recently moved to a 220V country (Malaysia) and have brought my Epik Sub with me. I moved it to the 220V position, changed the fuse but all i get is the red light turns on for a second then goes out.........the sub is unreseponsive. It was shipped by Air in its original Box which didn;t show any sign of damage.

I've left Epik 3 emails, 2 voice mails and called a few times.......not easy when the time difference sucks.

any ideas at all?

thanks

matt

Originally Posted by Goat1

Hey Matt,sorry to hear that.. Do you have it plugged into the right sub output on the back of the receiver? Is the sub set to on in the settings? Also,good luck getting a hold of them,I have the legend and I sold it to my brother. The sub works fine,but I went with a different sub just out of principle for the complete lack of customer service..

I haven't had any luck contacting them either. The amp on my 3 yr old Sentinel bit the dust Tuesday and have been leaving voicemails and emails w/ no response back. I'll definitely be taking my business elsewhere as I can't stand not having a sub as I'm an avid movie watcher and movies aren't just the same w/o the low end (First world problems, I know).

However, it was great while it worked and definitely didn't have any complaints about it. Customer service for this company is definitely lacking and I hope everybody else w/ an Epik product has better luck than I. I can understand they're a small internet direct company, but not returning your customer's inquiries in a timely manner is unacceptable and unprofessional.

[Goat1]

Its funny,before I ordered my Legend I talked at length with Chad the owner,I also own a business and we specifically talked about customer service and then this happens,you can't make it up. I got a new sub from Power sound just out of principle. If your looking for another sub I have Power sounds XV 15 and it is stellar,I couldn't be more happy..

[B.Hulk]

Hello Gent's

Sorry to hear that you all are having such a difficult time getting any help from Epik.
I have had many lengthy conversations with Chad and was very helpful "very nice guy" IMO.

I could say maybe they were affected by "Big Sandy" but that may not be the case as many other Epik owners have encountered the same problem with customer service. What a shame. Hopefully you all get your issues resolved.

Cheers Buck.M.

Edit: sorry, I forgot to add the in my post.

[Goat1]

He is a very nice guy,but for the love of god,what about all your customers having problems? So he's nice,but he's not around to answer questions or fix problems.. C'mon! Sandy has nothing to do with it. He's out of Chicago. He's more than likely going out of business.

[B.Hulk]

There's no excuse for his behavior. No customer should ever have to put in multiple calls or send numerous emails, before getting a response. Especially if your an internet based company.

That's just bad business...

[Chisox]

It sounds like Epic may be going out of business...

[HHX]

its sad to hear that Epik is turning into eD now with their lack of customer service and sub issues

[soundwave628]

are people just jumping to conclusions? doesn't seem like epik is anywhere near where eD was. my legend is still running just fine. also on their webpage as of august 20th theres a posting about how their phone lines were changed so they missed some phone calls and messages, whether or not thats true I dont know but maybe give them another call.

[VeeArSix]

Originally Posted by soundwave628

are people just jumping to conclusions? doesn't seem like epik is anywhere near where eD was. my legend is still running just fine. also on their webpage as of august 20th theres a posting about how their phone lines were changed so they missed some phone calls and messages, whether or not thats true I dont know but maybe give them another call.

I'm not jumping to conclusions. The facts are that I have a dead amp as of Nov 6 and I've called and left voicemails everyday, sent an email every other day and have not received support. I've already taken it as a loss and moved on as one week w/o response is really unacceptable.

If I can't get a hold of somebody, I wonder how long it'll take for my sub to get fixed if I have to send it to them.

So future prospective buyers, please take note. If your sub has problems, then you may not be able to get support from them in the future.

[NzYme]

Originally Posted by mattreilly

Hey guys,

So i have recently moved to a 220V country (Malaysia) and have brought my Epik Sub with me. I moved it to the 220V position, changed the fuse but all i get is the red light turns on for a second then goes out.........the sub is unreseponsive. It was shipped by Air in its original Box which didn;t show any sign of damage.

I've left Epik 3 emails, 2 voice mails and called a few times.......not easy when the time difference sucks.

any ideas at all?

thanks

matt

You still haven't received a response from them?

[Chisox]

Just received this email from Epic this morning announcing a cyber deal they have going on right now. So, someone must still be around working...I would try giving them a call one more time.

[NzYme]

Damn....My wife was going to buy me a second Empire for Christmas. Should I tell her to hold off?

[Goat1]

I wouldn't!

[NzYme]

I called up to find out the deal and spoke with a representative there. She explained a few things for me to clear the air and encouraged me to spread the word:

- Since Elemental Designs went out of business the EPIK business has been booming. So much in fact that they have NEVER been this busy in the history of the company.
- They are struggling to keep up with the demand from a customer standpoint but promise they try to get to every single customer they can.
- They are even working on some new products which will be announced in the near future.


Just thought all the Epik owners would like to know that the company seems to doing great except from a customer relations resource perspective.

[Bluvette]

Originally Posted by NzYme

I called up to find out the deal and spoke with a representative there. She explained a few things for me to clear the air and encouraged me to spread the word:

- Since Elemental Designs went out of business the EPIK business has been booming. So much in fact that they have NEVER been this busy in the history of the company.
- They are struggling to keep up with the demand from a customer standpoint but promise they try to get to every single customer they can.
- They are even working on some new products which will be announced in the near future.


Just thought all the Epik owners would like to know that the company seems to doing great except from a customer relations resource perspective.

That is great news, I wonder what the new products will be. Maybe a 18" ported sub?? Thanks for the news.

[VeeArSix]

Originally Posted by NzYme

Just thought all the Epik owners would like to know that the company seems to doing great except from a customer relations resource perspective.

I don't care how busy they are, they need to take care of their customer service. With as many internet distributed sub company's there are now, the prices are very competetive and customer service will and should be an aspect looked upon by prospective buyers.

I've still haven't received any responses to my multiple voicemails/emails as of Nov 6. I've moved on and will never buy anything from this company again. I dropped $800 on a sub and now have a 80 lb paperweight to show for it.