PowerDVD 11 Playback Issue Fix - Blu-ray Forum

Albatross365 · 02-25-2013, 11:10 PM

My copy of PowerDVD 11 stopped working suddenly with an error saying it couldn't find local storage and eventually

Quote:

Error Code 800401F9 "Error in DLL"

If you have this issue, uninstall and re-install and update to v2608

Patches available here

I've put in a support ticket and will update this thread when appropriate.

elvisranger · 02-26-2013, 08:01 AM

Thanks for the info man. I have the same problem and Im trying you way. Ill let you know how it tunrs out.

Albatross365 · 02-26-2013, 05:29 PM

Just out of interest, which Anti-virus software do you use?

elvisranger · 02-26-2013, 07:14 PM

I use "ESET Smart Security 4". I did what you said but it doesnt work with all BD titles, new ones like "SKYFALL" need the update to play. I started using another software called "Total Media Theatre 6" and it works great so far.

Albatross365 · 02-27-2013, 12:55 PM

Just sent them a sh*tload of screenshots and other technical info that they asked for.

Hopefully they can narrow it down and solve it.

I can't justify shelling out more money on Blu-ray software. I originally bought Corel WinDVD Pro and that failed after a week with an AACS Key update error.

Fortunately they had a 30 day money back guarantee.

I blame Fox for requiring these updates. Couldn't play a single Star Wars disc when it came out.

elvisranger · 02-27-2013, 02:15 PM

I agree with the FOX thing, despite the fact that I only have very few titles from them, the Bond movies, STAR WARS movies and Batman The movie. I downloaded the trial version Power DVD 12 for SKYFALL but it was glitching so bad and made the movie so unwatchable that I had to stop and watch the dvd version!! I sure hope they fix that problem.But I found out that its good to have an alternative software for cases like this.

Albatross365 · 02-28-2013, 09:04 PM

Thanks for the heads up about Total Media Theatre. Currently using the Trial version, seeing how long it'll take before PowerDVD get a fix or something.

vdm333 · 03-13-2013, 11:48 PM

I have the same problem.

Once contacted with Cyberlink i got an answer: THE PROBLEM IS THE LATEST WINDOWS UPDATE.

Please contact to Cyberlink and you will receive a link to download a patch for solve this issue.
It really works well.

Original part of message received: "En respuesta a su consulta le comunicamos que el problema es debido a la última actualización de Windows.".

Sorry for my bad english.

elvisranger · 03-18-2013, 05:41 PM

It seems they realsed a new patch that fixes the problem. I download it and and it works. But it seems that "SKYFALL" is still glithing during playback, which is really weird since its a months old title and works perfectly with other sotfware players.Did anybody else fix it?

Albatross365 · 03-18-2013, 09:40 PM

I've started using Total Media Theater. I've been having screen resolution issues with playing SD extras.

It wasn't a Windows Update. That's their excuse. Mine was working fine for several days after the previous Windows Update was installed.

Anyway, post on this thread on the Cyberlink website.

There's a possible workaround which uses the version before this latest patch but disables some of the files on Page 8 of the thread.

elvisranger · 03-18-2013, 11:36 PM

Quote:

Originally Posted by Albatross365

I've started using Total Media Theater. I've been having screen resolution issues with playing SD extras.

Your screen resolution issues are with Total Media Theater? I dont have any but I used to with WIN DVD.

Quote:

Originally Posted by Albatross365

There's a possible workaround which uses the version before this latest patch but disables some of the files on Page 8 of the thread.

did you try it?

Albatross365 · 03-19-2013, 01:59 AM

Quote:

Originally Posted by elvisranger

Your screen resolution issues are with Total Media Theater? I dont have any but I used to with WIN DVD.

Sorry. I meant to phrase that better. I had the issues with PowerDVD

Quote:

Originally Posted by elvisranger

did you try it?

No, I only just noticed the post with the potential fix today. I uninstalled PowerDVD a couple of weeks ago.

RemCarr · 03-20-2013, 06:19 AM

I had the same issue - today cyberlink released an update that fixed the issue...downloaded the update and now i am playing bluray again with no issues!!!

thank GOD i did not want to buy version 12!!
All is good again on my end.

DrasticPlastic · 03-20-2013, 08:31 PM

Quote:

Originally Posted by RemCarr

I had the same issue - today cyberlink released an update that fixed the issue...downloaded the update and now i am playing bluray again with no issues!!!

thank GOD i did not want to buy version 12!!
All is good again on my end.

They new update doesn't add Cinavia does it?

02-26-2013, 05:29 PM	#3
Albatross365 Special Member Top contributor Member since:May 2011 Location:London Blu-ray collection:318 UV collection:21 Blu-ray reviews:11	Just out of interest, which Anti-virus software do you use? Elliot: He's a man from outer space and we're taking him to his spaceship. Greg: Well, can't he just beam up? Elliot: This is reality, Greg.

02-27-2013, 12:55 PM	#5
Albatross365 Special Member Top contributor Member since:May 2011 Location:London Blu-ray collection:318 UV collection:21 Blu-ray reviews:11	Just sent them a shtload of screenshots and other technical info that they asked for. Hopefully they can narrow it down and solve it. I can't justify shelling out more money on Blu-ray software. I originally bought Corel WinDVD Pro and that failed after a week with an AACS Key update error. Fortunately they had a 30 day money back guarantee. I blame Fox for requiring these updates. Couldn't play a single Star Wars disc when it came out. Elliot: He's a man from outer space and we're taking him to his spaceship. Greg: Well, can't he just beam up? Elliot: This is reality*, Greg.

02-28-2013, 09:04 PM	#7
Albatross365 Special Member Top contributor Member since:May 2011 Location:London Blu-ray collection:318 UV collection:21 Blu-ray reviews:11	Thanks for the heads up about Total Media Theatre. Currently using the Trial version, seeing how long it'll take before PowerDVD get a fix or something. Elliot: He's a man from outer space and we're taking him to his spaceship. Greg: Well, can't he just beam up? Elliot: This is reality, Greg.

03-13-2013, 11:48 PM	#8
vdm333 New Member Member since:Mar 2013	Adding information about this issue. I have the same problem. Once contacted with Cyberlink i got an answer: THE PROBLEM IS THE LATEST WINDOWS UPDATE. Please contact to Cyberlink and you will receive a link to download a patch for solve this issue. It really works well. Original part of message received: "En respuesta a su consulta le comunicamos que el problema es debido a la última actualización de Windows.". Sorry for my bad english.

03-18-2013, 09:40 PM	#10
Albatross365 Special Member Top contributor Member since:May 2011 Location:London Blu-ray collection:318 UV collection:21 Blu-ray reviews:11	I've started using Total Media Theater. I've been having screen resolution issues with playing SD extras. It wasn't a Windows Update. That's their excuse. Mine was working fine for several days after the previous Windows Update was installed. Anyway, post on this thread on the Cyberlink website. There's a possible workaround which uses the version before this latest patch but disables some of the files on Page 8 of the thread. Elliot: He's a man from outer space and we're taking him to his spaceship. Greg: Well, can't he just beam up? Elliot: This is reality, Greg.

02-26-2013, 08:01 AM	#2
elvisranger Active Member Top contributor Member since:Mar 2012 Location:Greece Blu-ray collection:169 DVD collection:354	Thanks for the info man. I have the same problem and Im trying you way. Ill let you know how it tunrs out.

02-26-2013, 07:14 PM	#4
elvisranger Active Member Top contributor Member since:Mar 2012 Location:Greece Blu-ray collection:169 DVD collection:354	I use "ESET Smart Security 4". I did what you said but it doesnt work with all BD titles, new ones like "SKYFALL" need the update to play. I started using another software called "Total Media Theatre 6" and it works great so far.

02-27-2013, 02:15 PM	#6
elvisranger Active Member Top contributor Member since:Mar 2012 Location:Greece Blu-ray collection:169 DVD collection:354	I agree with the FOX thing, despite the fact that I only have very few titles from them, the Bond movies, STAR WARS movies and Batman The movie. I downloaded the trial version Power DVD 12 for SKYFALL but it was glitching so bad and made the movie so unwatchable that I had to stop and watch the dvd version!! I sure hope they fix that problem.But I found out that its good to have an alternative software for cases like this.

03-18-2013, 05:41 PM	#9
elvisranger Active Member Top contributor Member since:Mar 2012 Location:Greece Blu-ray collection:169 DVD collection:354	It seems they realsed a new patch that fixes the problem. I download it and and it works. But it seems that "SKYFALL" is still glithing during playback, which is really weird since its a months old title and works perfectly with other sotfware players.Did anybody else fix it?

03-20-2013, 06:19 AM	#13
RemCarr Member Member since:Jan 2010 Location:Ohio Blu-ray collection:128 Trading Score:43	I had the same issue - today cyberlink released an update that fixed the issue...downloaded the update and now i am playing bluray again with no issues!!! thank GOD i did not want to buy version 12!! All is good again on my end.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode