PowerDVD 11 Playback Issue Fix - Blu-ray Forum

Albatross365 · 02-26-2013, 12:10 AM

My copy of PowerDVD 11 stopped working suddenly with an error saying it couldn't find local storage and eventually

Quote:

Error Code 800401F9 "Error in DLL"

If you have this issue, uninstall and re-install and update to v2608

Patches available here

I've put in a support ticket and will update this thread when appropriate.

elvisranger · 02-26-2013, 09:01 AM

Thanks for the info man. I have the same problem and Im trying you way. Ill let you know how it tunrs out.

Albatross365 · 02-26-2013, 06:29 PM

Just out of interest, which Anti-virus software do you use?

elvisranger · 02-26-2013, 08:14 PM

I use "ESET Smart Security 4". I did what you said but it doesnt work with all BD titles, new ones like "SKYFALL" need the update to play. I started using another software called "Total Media Theatre 6" and it works great so far.

Albatross365 · 02-27-2013, 01:55 PM

Just sent them a sh*tload of screenshots and other technical info that they asked for.

Hopefully they can narrow it down and solve it.

I can't justify shelling out more money on Blu-ray software. I originally bought Corel WinDVD Pro and that failed after a week with an AACS Key update error.

Fortunately they had a 30 day money back guarantee.

I blame Fox for requiring these updates. Couldn't play a single Star Wars disc when it came out.

elvisranger · 02-27-2013, 03:15 PM

I agree with the FOX thing, despite the fact that I only have very few titles from them, the Bond movies, STAR WARS movies and Batman The movie. I downloaded the trial version Power DVD 12 for SKYFALL but it was glitching so bad and made the movie so unwatchable that I had to stop and watch the dvd version!! I sure hope they fix that problem.But I found out that its good to have an alternative software for cases like this.

Albatross365 · 02-28-2013, 10:04 PM

Thanks for the heads up about Total Media Theatre. Currently using the Trial version, seeing how long it'll take before PowerDVD get a fix or something.

vdm333 · 03-14-2013, 12:48 AM

I have the same problem.

Once contacted with Cyberlink i got an answer: THE PROBLEM IS THE LATEST WINDOWS UPDATE.

Please contact to Cyberlink and you will receive a link to download a patch for solve this issue.
It really works well.

Original part of message received: "En respuesta a su consulta le comunicamos que el problema es debido a la última actualización de Windows.".

Sorry for my bad english.

elvisranger · 03-18-2013, 06:41 PM

It seems they realsed a new patch that fixes the problem. I download it and and it works. But it seems that "SKYFALL" is still glithing during playback, which is really weird since its a months old title and works perfectly with other sotfware players.Did anybody else fix it?

Albatross365 · 03-18-2013, 10:40 PM

I've started using Total Media Theater. I've been having screen resolution issues with playing SD extras.

It wasn't a Windows Update. That's their excuse. Mine was working fine for several days after the previous Windows Update was installed.

Anyway, post on this thread on the Cyberlink website.

There's a possible workaround which uses the version before this latest patch but disables some of the files on Page 8 of the thread.

elvisranger · 03-19-2013, 12:36 AM

Quote:

Originally Posted by Albatross365

I've started using Total Media Theater. I've been having screen resolution issues with playing SD extras.

Your screen resolution issues are with Total Media Theater? I dont have any but I used to with WIN DVD.

Quote:

Originally Posted by Albatross365

There's a possible workaround which uses the version before this latest patch but disables some of the files on Page 8 of the thread.

did you try it?

Albatross365 · 03-19-2013, 02:59 AM

Quote:

Originally Posted by elvisranger

Your screen resolution issues are with Total Media Theater? I dont have any but I used to with WIN DVD.

Sorry. I meant to phrase that better. I had the issues with PowerDVD

Quote:

Originally Posted by elvisranger

did you try it?

No, I only just noticed the post with the potential fix today. I uninstalled PowerDVD a couple of weeks ago.

RemCarr · 03-20-2013, 07:19 AM

I had the same issue - today cyberlink released an update that fixed the issue...downloaded the update and now i am playing bluray again with no issues!!!

thank GOD i did not want to buy version 12!!
All is good again on my end.

DrasticPlastic · 03-20-2013, 09:31 PM

Quote:

Originally Posted by RemCarr

I had the same issue - today cyberlink released an update that fixed the issue...downloaded the update and now i am playing bluray again with no issues!!!

thank GOD i did not want to buy version 12!!
All is good again on my end.

They new update doesn't add Cinavia does it?

02-26-2013, 06:29 PM	#3
Albatross365 Special Member Top contributor Member since:May 2011 Location:London Blu-ray reviews:9	Just out of interest, which Anti-virus software do you use? Elliot: He's a man from outer space and we're taking him to his spaceship. Greg: Well, can't he just beam up? Elliot: This is reality, Greg.

02-27-2013, 01:55 PM	#5
Albatross365 Special Member Top contributor Member since:May 2011 Location:London Blu-ray reviews:9	Just sent them a shtload of screenshots and other technical info that they asked for. Hopefully they can narrow it down and solve it. I can't justify shelling out more money on Blu-ray software. I originally bought Corel WinDVD Pro and that failed after a week with an AACS Key update error. Fortunately they had a 30 day money back guarantee. I blame Fox for requiring these updates. Couldn't play a single Star Wars disc when it came out. Elliot: He's a man from outer space and we're taking him to his spaceship. Greg: Well, can't he just beam up? Elliot: This is reality*, Greg.

02-28-2013, 10:04 PM	#7
Albatross365 Special Member Top contributor Member since:May 2011 Location:London Blu-ray reviews:9	Thanks for the heads up about Total Media Theatre. Currently using the Trial version, seeing how long it'll take before PowerDVD get a fix or something. Elliot: He's a man from outer space and we're taking him to his spaceship. Greg: Well, can't he just beam up? Elliot: This is reality, Greg.

03-14-2013, 12:48 AM	#8
vdm333 New Member Member since:Mar 2013	Adding information about this issue. I have the same problem. Once contacted with Cyberlink i got an answer: THE PROBLEM IS THE LATEST WINDOWS UPDATE. Please contact to Cyberlink and you will receive a link to download a patch for solve this issue. It really works well. Original part of message received: "En respuesta a su consulta le comunicamos que el problema es debido a la última actualización de Windows.". Sorry for my bad english.

03-18-2013, 10:40 PM	#10
Albatross365 Special Member Top contributor Member since:May 2011 Location:London Blu-ray reviews:9	I've started using Total Media Theater. I've been having screen resolution issues with playing SD extras. It wasn't a Windows Update. That's their excuse. Mine was working fine for several days after the previous Windows Update was installed. Anyway, post on this thread on the Cyberlink website. There's a possible workaround which uses the version before this latest patch but disables some of the files on Page 8 of the thread. Elliot: He's a man from outer space and we're taking him to his spaceship. Greg: Well, can't he just beam up? Elliot: This is reality, Greg.

02-26-2013, 09:01 AM	#2
elvisranger Active Member Top contributor Member since:Mar 2012 Location:Greece Blu-ray collection:107 DVD collection:333	Thanks for the info man. I have the same problem and Im trying you way. Ill let you know how it tunrs out.

02-26-2013, 08:14 PM	#4
elvisranger Active Member Top contributor Member since:Mar 2012 Location:Greece Blu-ray collection:107 DVD collection:333	I use "ESET Smart Security 4". I did what you said but it doesnt work with all BD titles, new ones like "SKYFALL" need the update to play. I started using another software called "Total Media Theatre 6" and it works great so far.

02-27-2013, 03:15 PM	#6
elvisranger Active Member Top contributor Member since:Mar 2012 Location:Greece Blu-ray collection:107 DVD collection:333	I agree with the FOX thing, despite the fact that I only have very few titles from them, the Bond movies, STAR WARS movies and Batman The movie. I downloaded the trial version Power DVD 12 for SKYFALL but it was glitching so bad and made the movie so unwatchable that I had to stop and watch the dvd version!! I sure hope they fix that problem.But I found out that its good to have an alternative software for cases like this.

03-18-2013, 06:41 PM	#9
elvisranger Active Member Top contributor Member since:Mar 2012 Location:Greece Blu-ray collection:107 DVD collection:333	It seems they realsed a new patch that fixes the problem. I download it and and it works. But it seems that "SKYFALL" is still glithing during playback, which is really weird since its a months old title and works perfectly with other sotfware players.Did anybody else fix it?

03-20-2013, 07:19 AM	#13
RemCarr Member Member since:Jan 2010 Location:Ohio Blu-ray collection:127 Trading Score:22	I had the same issue - today cyberlink released an update that fixed the issue...downloaded the update and now i am playing bluray again with no issues!!! thank GOD i did not want to buy version 12!! All is good again on my end.

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