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Go Back   Blu-ray Forum > Movies > Digital Movies > UltraViolet

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Old 01-17-2014, 05:56 PM   #1
Big Kahuna Big Kahuna is offline
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Default Problems with uvvu.com (Ultraviolet)

Is anyone else having similar problems?

First, when I try to link my Barnes and Noble account with ultraviolet, I get the following response...

"You have switched back and forth too many times between two streaming services. Please try again later."

I just keep getting the run around, uvvu.com says they escalated the case and sent it to Barnes and Noble, but I never hear anything back.

Also, my account seems to be messed up. I get some movies showing multiple copies, and other's not being shown at all. On this one they keep closing the case saying it's solved but it still persists. I tell ya, I beginning to think there is no hope. Seems if you have a problem with uvvu.com, they don't care to spent any effort to resolve it.

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Old 01-18-2014, 03:10 AM   #2
Evil Evil is offline
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Yeah, I have the same problems with uvvu.com. Multiple entries, missing entries, things disappearing when I try to change the viewing format. The site has been like that for at least a year and as long as things are working on the back end (ie. the movies are showing up on Vudu and transferring to Flixster) I avoid that site.

As for Barnes & Noble, that company is a mess and appears to be trying to get out of the digital business. Unfortunately, I'm not surprised that you're not hearing back from them.
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Old 01-18-2014, 04:36 AM   #3
Clark Kent Clark Kent is offline
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It's the same way with my UV account on that site. It becomes worthless once your collection exceeds a certain size.
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Old 01-18-2014, 05:22 AM   #4
theguru14 theguru14 is offline
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I have the same problem as well. I have about 15 dupes of every movie I own.
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Old 01-18-2014, 07:21 PM   #5
vanton619 vanton619 is offline
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I'm having problems with Barnes and noble as well. I liked my UV account to BN and on the Nook Video app for android, and all of my movies show up (even the ones that cannot be played, which is a surprisingly large number). When I got my Nook Hd a couple weeks ago, I set it up with my BN account and none of my movies would show in my library, even though the device is activated for video. All off my customer service dealings with BN resulted in "it's UV's fault, try unlinking and relinking" and that's it. I can't get my UV account to unlink from BN because the only way to do it is on uvvu.com and I haven't been able to edit any from the member details page in almost a year (change email/password, edit linked services, delete member, etc.). I truly hope that for most people that their first experiences with UV isn't with BN as the retailer because they seem to be the absolute worst. The only reason I continue to put in an effort is because I'm trying to watch movies in HD on the Nook HD. Think you'd be able to do that, right?
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Old 01-18-2014, 09:44 PM   #6
Big Kahuna Big Kahuna is offline
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I have given up trying to get anywhere with B&N or Uvvu, I decided to spend some time trying to figure it out myself. This is what I found.

My Uvvu account was linked to my Smart TV, and my Xbox360. You are the only allowed to link to two devices, and linking to the Nook is categorized as a device. I removed my link to the TV, and I was finally able to link my account to the Nook' library.

I understand that B&N is only allowed to play certain movies because of all the stupid licensing crap, but I do wish they organized the library a little better, maybe allowing me to hide those unsupported movies and TV shows, rather than having to do it manually in the user settings.

I was always able to play UV content via Flixster and Vudu, but the Nook videos stream and download in HD rather than SD from the other two. I see that Flixster now offers HD or SD when dowloading, but it has only work on a few of my movies.

So, for now it seems my problems with the Nook are fixed, the library is staying synced and I don't have to keep logging in all the time. Now my Uvvu library still shows a mess, but they say that they are aware of the problem, and hope to have it fixed soon.
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