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Old 09-29-2014, 11:37 PM   #1
jscoggins jscoggins is offline
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Exclamation Early Blu-rays that may have playback issues (Criterion, Well Go USA, etc.)

This thread was initially a thread for Criterion BDs suffering from disc rot (bronzing and/or peeling). It now covers all BDs with potential defects.

This thread is for discs that either don't work properly or have some sort of mistake. Movies in need of restoration or remastering are excluded.

--------------------------------------------------

Blue Underground: New York Ripper (air bubbles)

Criterion BDs: bronzing/peeling discs, replacements for some being sent out as of 11/12/2014 (http://forum.blu-ray.com/showpost.ph...postcount=1349); Carlos (audio problem; replacement available); Eraserhead (video error; replacement available); Three Colors: White (audio problem; replacement available)

Disney BDs: The Little Mermaid (improper video edit; Disney will replace 2D discs but not 3D discs); Pinocchio (missing dialogue; replacement available); Pirates of the Caribbean 1 (mis-framed; replacement available); The Prestige (disc simply stops working; replacement available); Unbreakable (audio issue); Who Framed Roger Rabbit? (The BD is fine, but the DVD might be Pan&Scan instead of widescreen; replacement available)

Echo Bridge: Godzilla vs. Biollante (12/04/2012 release; missing audio channel; superseded by 10/07/2014 Lionsgate release)

Fox/MGM BDs: Die Hard 2 (missing DTS-HD MA track; Fox just sent out the same bad disc as a "replacement"); Sunshine (video commentary can't be turned off; replacement available); Speed (compatibility issues with some Samsung players); West Side Story (all versions affected; opening credits are altered; replacement discs are still incorrect; Fox did not replace the DVDs in combo sets); X-Men: Days of Future Past Rogue Cut (audio problems due to branching technology; no replacement/exchange program yet; call Fox to complain)

Funimation: Afro Samurai: Resurrection (audio is supposed to be Dolby TrueHD 5.1, NOT DD 5.1; replacement program here: http://forum.blu-ray.com/showthread.php?t=87829)

HBO: The Sopranos: The Complete Series (two episodes in Season 6 have minor defects; replacements available if you contact HBO)

Image: Into the Woods -- Original Broadway Cast (audio was encoded in mono instead of stereo; Image is sending out replacements; http://forum.blu-ray.com/showpost.ph...&postcount=101 ); The Twilight Zone Season 1 (Discs 1 and 4 may be glitchy; replacements available); The Phantom of the Opera (1925) (audio was encoded in mono instead of stero; replacement available; http://forum.blu-ray.com/showpost.ph...7&postcount=42 )

Lionsgate BDs: many early titles no longer play http://forum.blu-ray.com/showpost.ph...postcount=1279; The Hunger Games Best Buy Exclusive (the movie disc does not play past the layer change)

Paramount BDs: Cloverfield (bronzing); Event Horizon (disc rot; http://forum.blu-ray.com/showthread.php?t=254972); Gladiator (defective video transfer; inactive replacement program; find a copy with a yellow barcode); Saving Private Ryan (audio sync problem; inactive replacement program; find a copy with a yellow barcode); Shine a Light (bronzing; http://forum.blu-ray.com/showpost.ph...postcount=1702); Star Trek TNG S1 (audio problems; inactive replacement program; find a copy with a yellow barcode); World Trade Center (disc skips during playback; possible rotting)

R&B Films: Chronos (compatibility problems with some players, including PS3; replacement offered but now superseded by IMAGE release)

Sony: Air Force One (incorrect subtitles; replacement available, but subtitles still incorrect compared to DVD versions); The Fifth Element Best Buy Pop Art Steelbook (Sony used the old disc master instead of the remastered version.); Starship Troopers (a scene is repeated; inactive replacement program); black crush on several titles between 2014 and 2015 (http://forum.blu-ray.com/showthread.php?t=257809 )

Starz / Anchor Bay: Sin City: A Dame to Kill For (stacked discs might be stuck together, rendering them unplayable)

Universal: Battlestar Galactica: The Remastered Collection and Battlestar Galactica: The Definitive Collection (missing footage on Disc 3 of the widescreen version; replacement available via USHEConsumerRelations@visionmediamgmt.com); The Big Lebowski (08/16/2011) bronzing, same plant as bronzing Criterions (http://forum.blu-ray.com/showpost.ph...postcount=1558); Halloween II (09/13/2011 release has wrong credits; replacement offered)

Warner: Batman: The Complete TV series (various issues; replacement offered; http://www.blu-ray.com/news/?id=15555); Blade Runner (first BD release may have incorrect Disc #5; https://www.thecnl.com/BladeRunnerBR.pdf); Enter the Dragon, 2007 first pressing, the one with A Warrior's Journey (disc no longer plays; replacement available, though you'll need to track down the two-disc DVD to get A Warrior's Journey); The Matrix Revolutions (http://s24.postimg.org/tx5ssw99h/Mat...ny_BDPS301.jpg); The Right Stuff DigiBook (audio error; replacement available; http://forum.blu-ray.com/showpost.ph...postcount=1400); 10,000 BC (discs might develop a hazy "mist"); Terminator 3 (early pressings were 1080i instead of 1080p)

Well Go USA BDs: bronzing discs (http://forum.blu-ray.com/showpost.ph...postcount=1278); Well Go USA's PDF about this issue: http://www.wellgousa.com/sites/defau...0-%20FINAL.pdf; Torrente has reported that Drug War might also start bronzing; Ip Man (locks up in some BD players; no replacement offered)

From Criterion



Quote:
Exchanging Defective Discs


We have confirmed that certain Blu-ray discs pressed at a replication facility that we used for a period in 2010 have become defective, showing a noticeable bronze discoloration on the underside and developing playback problems. We have confirmed the problem on seven titles, though not on all copies of those titles. All of these titles have since been re-pressed at a different pressing plant, and the vast majority of discs in circulation should not be affected.

The potentially affected Blu-ray titles are:

Howards End

M

Monsoon Wedding

Monterey Pop


Paris, Texas

Pierrot le fou

Ride with the Devil

The Seventh Seal

Summer Hours

Walkabout

If you have found that your Blu-ray copy of one of these titles does not play, please send your disc to the following address for a replacement:

Jon Mulvaney
The Criterion Collection
215 Park Avenue South
5th floor
New York, NY 10003

Please include only your disc—no packaging—along with the address to which you’d like us to mail your replacement. We will not be replacing or exchanging packaging. There is no need to email us in addition.

If we learn that other titles are similarly defective, we will add them to this list and continue to replace them as well.

Thank you for your patience and understanding

Last edited by Scottie; 03-09-2017 at 11:56 PM.
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Old 09-29-2014, 11:37 PM   #2
jscoggins jscoggins is offline
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Last edited by Deciazulado; 10-17-2014 at 07:21 PM.
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Old 09-29-2014, 11:40 PM   #3
Brent L. Brent L. is offline
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We absolutely need a new thread dedicated to all of them. Thanks for starting this one. I have a horrible feeling that this is only the start of something bad, bad, bad. This isn't just one or two titles, this is a whole slew of them. I'll paste what I just posted in the other thread...

Ok, this sucks a great deal. Thanks for making this thread and bringing it to my attention. I hate to say that I have horrible news. I just went through all of my titles and I found six that have noticeable browning/bronzing.

The titles included here are from my personal collection, and these are the ones I have found so far that are afflicted with this issue. The titles are...

-M (2010, first printing)
-Monsoon Wedding (2009, first printing)
-Paris, Texas (2009, first printing)
-Summer Hours (2010, first printing)
-Walkabout (2010, first printing)

None of the above titles will load in any Blu-ray player that I own. They are all completely and totally dead Blu-ray discs now. My copy of Days of Heaven (2010, first printing) also has the the browning/bronzing effect that is starting to show up, but as of right now that disc will still load in my player and I can fast forward through the entire movie.

What are the others that I need to check? I discovered the above only by doing a quick visual inspection. I haven't tested any other titles without noticeable browning/bronzing. Have any of you guys had any that didn't work but did not have a physical flaw?

I am beyond ticked off about this. I have five titles that flat out no longer load, one that is likely going to end up like this, and who knows on some of the other titles I have. I have tons of Criterion discs, and this is incredibly worrying to me.

Here are some pictures I took of the ones that will no longer play...











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Old 09-29-2014, 11:46 PM   #4
rdodolak rdodolak is online now
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I checked all of my Criterion discs and they all seem to be OK as of right now. If that happened to me I'd be pissed. I'm guessing the cover layer is interacting with the reflective layer is some manner.
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Old 09-29-2014, 11:46 PM   #5
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Hmm...I checked the six that I own from that list and the only one with a slight tint of brown seems to be Howard's End. I'll have to see how it plays.

Thanks for the list.
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Old 09-29-2014, 11:46 PM   #6
jscoggins jscoggins is offline
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Quote:
Originally Posted by rdodolak View Post
I checked all of my Criterion discs and they all seem to be OK as of right now. If that happened to me I'd be pissed but I wonder if it's isolated to a few individuals and how they're handling/treating their discs.
If that's the case, then discs from other companies should also be failing, not just Criterions.
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Old 09-29-2014, 11:46 PM   #7
Dylan34 Dylan34 is offline
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Man that is horrible. I only have 3 or 4 Criterion titles and everything ok so far. Hopefully others in your situation will come together and email Criterion and see if they'll replace them. Criterion discs are expensive, or more expensive anyway.
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Old 09-29-2014, 11:47 PM   #8
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Oh man, this really sucks... For a premium label like Criterion not to manufacture their discs properly.

This is only the second case of systematic rot occuring on faulty discs I've heard of, other than Warner's DVDs and HDDVDs from 2005-07ish being faulty.

Does anyone know if Red Desert is affected by this (released Jun 22, 2010)? I want to order it. Or have all titles been corrected eventually and it's just the first prints that are rot prone?
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Old 09-29-2014, 11:47 PM   #9
jscoggins jscoggins is offline
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Quote:
Originally Posted by Dylan34 View Post
Man that is horrible. I only have 3 or 4 Criterion titles and everything ok so far. Hopefully others in your situation will come together and email Criterion and see if they'll replace them. Criterion discs are expensive, or more expensive anyway.
They've ignored some of us for weeks.
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Old 09-29-2014, 11:48 PM   #10
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I hope my Dazed And Confused disc is not affected.
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Old 09-29-2014, 11:50 PM   #11
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Quote:
Originally Posted by jscoggins View Post
They've ignored some of us for weeks.
Why would they ignore you? Write to them in a calm and civilized manner and I'm sure they will reply. Be persistent but not annoying.
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Old 09-29-2014, 11:52 PM   #12
rdodolak rdodolak is online now
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Quote:
Originally Posted by I KEEL YOU View Post
Oh man, this really sucks... For a premium label like Criterion not to manufacture their discs properly.

This is only the second case of systematic rot occuring on faulty discs I've heard of, other than Warner's DVDs and HDDVDs from 2005-07ish being faulty.

Does anyone know if Red Desert is affected by this (released Jun 22, 2010)? I want to order it. Or have all titles been corrected eventually and it's just the first prints that are rot prone?
This has less to due with Criterion and more to due with how their replicator is manufacturing the disc. It could be that the materials used by the replicator were flawed/contaminated or their processes were substandard. However, since these are ultimately Criterion titles they're not absolved of the responsibility.
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Old 09-29-2014, 11:53 PM   #13
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I own 8 of those titles. None of them display what you're finding.
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Old 09-29-2014, 11:59 PM   #14
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I don't mean to ask questions that seem obvious, but were these stored near light or heat? Is there a smoker in the home?

I'll certainly check my M, Monsoon Wedding and Days of heaven when I get home tonight.
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Old 09-30-2014, 12:01 AM   #15
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Quote:
Originally Posted by James Luckard View Post
I don't mean to ask questions that seem obvious, but were these stored near light or heat? Is there a smoker in the home?

I'll certainly check my M, Monsoon Wedding and Days of heaven when I get home tonight.
To you and others who are just now seeing this issue: this is now well established, here and on other forums, as being a legitimate issue. This is not a case of one person mistreating their discs. Some percentage of copies of a number of Criterion-released titles from 2009 and 2010 (as far as we can tell thus far, at least) are affected.
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Old 09-30-2014, 12:03 AM   #16
octagon octagon is offline
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Quote:
Originally Posted by Jett Rink View Post
Why would they ignore you?
To play devil's advocate, they could be (quite reasonably) worried that even an innocuous 'we're looking into it' would turn a few threads here and there into a full blown panic.
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Old 09-30-2014, 12:04 AM   #17
Brent L. Brent L. is offline
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This doesn't have anything to do with the consumers who bought them. This is a fault of the discs, and if you aren't seeing it you are apparently either lucky or have a different production run of them. All of the ones I have that are dealing with this are from the first printing, but it may be possible that ones from the same print run could be fine as well, depending on how that works.

These have been stored in a normal dark room, controlled environment, not around any heat, and from a non-smoking home. There is absolutely nothing that I have done that has caused this.
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Old 09-30-2014, 12:09 AM   #18
James Luckard James Luckard is online now
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Quote:
Originally Posted by neo_reloaded View Post
To you and others who are just now seeing this issue: this is now well established, here and on other forums, as being a legitimate issue. This is not a case of one person mistreating their discs. Some percentage of copies of a number of Criterion-released titles from 2009 and 2010 (as far as we can tell thus far, at least) are affected.
Ah, I hadn't heard about it before. I'll definitely check my copies tonight.
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Old 09-30-2014, 12:12 AM   #19
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This is almost certainly going to turn out to be linked to a specific replication plant.
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Old 09-30-2014, 12:16 AM   #20
neo_reloaded neo_reloaded is offline
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I wonder... no replication plant is surviving solely on business from Criterion. What other companies have used this plant, and are those discs affected? Someone said Criterion was going through Image at that point - are Image discs from that period affected?
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