Audio problem with Panasonic DMP-BDT500

[lghaze42]

I just got my Panasonic DMP-BDT500 yesterday and hooked it up this morning.It seems to have lower audio output than my DMP-BDT310 and my rear channels (7.1) are not playing.I hooked the 310 back up and everything was fine.What am I doing wrong or is there something wrong with the player?

[Mr.Terry]

They just did a firmware update a day or 2 ago,so have you upgraded the firmware?Maybe that is the problem.
Or maybe you just have to re-calibrate your speaker system manually or with a mic.

[lghaze42]

Originally Posted by Mr.Terry

They just did a firmware update a day or 2 ago,so have you upgraded the firmware?Maybe that is the problem.
Or maybe you just have to re-calibrate your speaker system manually or with a mic.

No firmware update yet.I have'nt got the internet hooked up to it yet.I called Panasonic and when I hooked the unit back up and put in Kick Ass the rear speakers came on.I am still not sure if it is quite as loud as the 310 but it is working now.

[Mr.Terry]

Good luck with that.
The player works great for me and I know what an aggravation it can be having an issue with a piece of equipment you just bought.

[Yeha-Noha]

Originally Posted by lghaze42

I just got my Panasonic DMP-BDT500 yesterday and hooked it up this morning.It seems to have lower audio output than my DMP-BDT310 and my rear channels (7.1) are not playing.I hooked the 310 back up and everything was fine.What am I doing wrong or is there something wrong with the player?

Assuming you are not using the 7.1 analog audio outputs (You didn't say either way.), check and make sure that you have the secondary audio off under player settings: -->audio settings-->digital audio output-->BD-Video Secondary Audio-->OFF (See page 29 in the manual).