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Old 02-26-2013, 12:10 AM   #1
Albatross365 Albatross365 is offline
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Exclamation PowerDVD 11 Playback Issue Fix

My copy of PowerDVD 11 stopped working suddenly with an error saying it couldn't find local storage and eventually

Quote:
Error Code 800401F9 "Error in DLL"
If you have this issue, uninstall and re-install and update to v2608

Patches available here

I've put in a support ticket and will update this thread when appropriate.
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Old 02-26-2013, 09:01 AM   #2
elvisranger elvisranger is offline
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Thanks for the info man. I have the same problem and Im trying you way. Ill let you know how it tunrs out.
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Old 02-26-2013, 06:29 PM   #3
Albatross365 Albatross365 is offline
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Just out of interest, which Anti-virus software do you use?
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Old 02-26-2013, 08:14 PM   #4
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I use "ESET Smart Security 4". I did what you said but it doesnt work with all BD titles, new ones like "SKYFALL" need the update to play. I started using another software called "Total Media Theatre 6" and it works great so far.
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Old 02-27-2013, 01:55 PM   #5
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Just sent them a sh*tload of screenshots and other technical info that they asked for.

Hopefully they can narrow it down and solve it.

I can't justify shelling out more money on Blu-ray software. I originally bought Corel WinDVD Pro and that failed after a week with an AACS Key update error.

Fortunately they had a 30 day money back guarantee.

I blame Fox for requiring these updates. Couldn't play a single Star Wars disc when it came out.
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Old 02-27-2013, 03:15 PM   #6
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I agree with the FOX thing, despite the fact that I only have very few titles from them, the Bond movies, STAR WARS movies and Batman The movie. I downloaded the trial version Power DVD 12 for SKYFALL but it was glitching so bad and made the movie so unwatchable that I had to stop and watch the dvd version!! I sure hope they fix that problem.But I found out that its good to have an alternative software for cases like this.
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Old 02-28-2013, 10:04 PM   #7
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Thanks for the heads up about Total Media Theatre. Currently using the Trial version, seeing how long it'll take before PowerDVD get a fix or something.
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Old 03-14-2013, 12:48 AM   #8
vdm333 vdm333 is offline
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Smile Adding information about this issue.

I have the same problem.

Once contacted with Cyberlink i got an answer: THE PROBLEM IS THE LATEST WINDOWS UPDATE.

Please contact to Cyberlink and you will receive a link to download a patch for solve this issue.
It really works well.

Original part of message received: "En respuesta a su consulta le comunicamos que el problema es debido a la última actualización de Windows.".

Sorry for my bad english.
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Old 03-18-2013, 06:41 PM   #9
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It seems they realsed a new patch that fixes the problem. I download it and and it works. But it seems that "SKYFALL" is still glithing during playback, which is really weird since its a months old title and works perfectly with other sotfware players.Did anybody else fix it?
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Old 03-18-2013, 10:40 PM   #10
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I've started using Total Media Theater. I've been having screen resolution issues with playing SD extras.

It wasn't a Windows Update. That's their excuse. Mine was working fine for several days after the previous Windows Update was installed.

Anyway, post on this thread on the Cyberlink website.

There's a possible workaround which uses the version before this latest patch but disables some of the files on Page 8 of the thread.
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Old 03-19-2013, 12:36 AM   #11
elvisranger elvisranger is offline
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Quote:
Originally Posted by Albatross365 View Post
I've started using Total Media Theater. I've been having screen resolution issues with playing SD extras.
Your screen resolution issues are with Total Media Theater? I dont have any but I used to with WIN DVD.

Quote:
Originally Posted by Albatross365 View Post
There's a possible workaround which uses the version before this latest patch but disables some of the files on Page 8 of the thread.
did you try it?

Last edited by elvisranger; 03-19-2013 at 12:45 AM.
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Old 03-19-2013, 02:59 AM   #12
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Quote:
Originally Posted by elvisranger View Post
Your screen resolution issues are with Total Media Theater? I dont have any but I used to with WIN DVD.
Sorry. I meant to phrase that better. I had the issues with PowerDVD

Quote:
Originally Posted by elvisranger View Post
did you try it?
No, I only just noticed the post with the potential fix today. I uninstalled PowerDVD a couple of weeks ago.
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Old 03-20-2013, 07:19 AM   #13
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I had the same issue - today cyberlink released an update that fixed the issue...downloaded the update and now i am playing bluray again with no issues!!!

thank GOD i did not want to buy version 12!!
All is good again on my end.
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Old 03-20-2013, 09:31 PM   #14
DrasticPlastic DrasticPlastic is offline
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Quote:
Originally Posted by RemCarr View Post
I had the same issue - today cyberlink released an update that fixed the issue...downloaded the update and now i am playing bluray again with no issues!!!

thank GOD i did not want to buy version 12!!
All is good again on my end.
They new update doesn't add Cinavia does it?
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