No sound on special features - Blu-ray Forum

brockzilla82 · 11-11-2012, 02:09 AM

I'm using the Sony blu ray bdp-s370 and all I'm using is a hdmi for sound. No surround just tv speakers. All films play fine but on certain films like red dawn and halloween part 1 the special features play and have no sound. The movie has sound though. Iv tried changing settings but no luck and it is updated.

brockzilla82 · 11-11-2012, 05:44 PM

Not one person has had this issue?

The_Donster · 11-11-2012, 11:34 PM

OK, not sure if any of these will work, but have you tried unplugging your BD from the wall, is your BD firmware up to date and have you played around with your audio settings to see if that fixes the issues? If not, you might find your owners manual and call the 800 customer service number. I had a similar issue with my Highlander season commentaries being out of sync with the picture. Anyway, not sure if this will work, but if we're lucky someone will see this post and help you with your problem. It can be rough trying to get a answer over the weekend. Seems that most members read the forum at work

brockzilla82 · 11-12-2012, 12:31 AM

Yes it's updated, and I get audio during the movie, during main menu as well and most titles have audio on special features its just certain titles that have no audio. Again I use the hdmi for audio and visual and nothing else

brockzilla82 · 11-12-2012, 12:37 AM

Iv also tried multiple hdmi cords and all have the same problem

cds1834 · 11-12-2012, 02:27 AM

Have you tried cycling through the different audio tracks which might be available? Perhaps there's a different audio track that will allow for hearing the special features. Hard to say what might be going on without knowing the specific equipment involved and settings used on both ends.

raygendreau · 11-12-2012, 03:52 AM

If you have your manual for the 370, go to pg 23 and let me know what audio settings you have now. The problem isn't with your connections if it only occurs with certain BDs. I would recommend audio (HDMI) set to auto. BD Audio mix to ON. Downmix to Stereo, if you are just using TV speakers.

brockzilla82 · 11-12-2012, 09:33 PM

Don't have the manual but my settings are as follows, also if the blu ray does not have a 2.0 speaker selection on audio and only has 5.1 I have to have the tv up all the way basically for speaking parts, but when music hits its crazy loud. During tv and video games or watching standard DVD I never experience these issues.

My settings

Audio: choices= auto or PCM I use auto
Dsd output mode= set to off
Bd mixing = on
Dolby digital: coaxial/optical choices = down mix PCM or Dolby digital, I use Dolby
Dts coaxial/optical choices are down mix PCM and dts I use dts
Dts neo 6 choices are cinema,music or off. I have it off
Audio drc choices are auto,standard,wide range I use auto
Down mix choices are stereo or surrond I use stereo

The_Donster · 11-12-2012, 10:00 PM

I did a quick google search and found your owners manual. Here's a link to page 23 ray suggested. Hope it helps you. Seems to be that is where your issue is. Like I said in my previous post I sometimes have this issue on both my Samsung and Vizio players when playing extras. For example, my Vizio and Samsung are set up as so:

Vizio:
PCM Downsampling 96kHz
Digital Output PCM 5.1
Dynamic Range Control On
Stereo Downmix Auto

Samsung:
Digital Output PCM
PCM Downsampling On
Dynmaic Range Control Auto
Downmixing Mode Norma Stereo

brockzilla82 · 11-12-2012, 10:16 PM

Still didn't work but appreciate your help

brockzilla82 · 11-12-2012, 10:48 PM

It's happening a lot now just tried to watch the special features on halloween 4 and no sound either,commentaries work though. I guess I gotta buy a new blu ray, this sucks.

octagon · 11-12-2012, 10:50 PM

Does your tv have a coax or optical audio input?

If so, you could try routing the sound that way before getting a new player.

brockzilla82 · 11-12-2012, 10:51 PM

I just switched hdmi ports on my tv and it fixed it, that makes no since

The_Donster · 11-12-2012, 11:06 PM

Gotta love it. In looking for a solution for you, I worked out the sound issues I was having with my Samsung BD(I think). Glad you worked it out. Love the tech, but it is a pain in the ass to work out.

stratford · 11-12-2012, 11:27 PM

Which sound track type is the problem?
The forum's review says there are 3 different English audio tracks
Over 40 user reviews did not have any 'challenges'

brockzilla82 · 11-13-2012, 12:17 AM

I have 5 hdmi slots on my Sony Bravia I switched to a different slot and now everything works, I assume it was the tv?

Nisei · 11-17-2012, 09:39 PM

Could it be a problem with secondary audio? Try setting audio to PCM or LPCM. Secondary audio doesn't play over bitstream.

11-11-2012, 02:09 AM	#1
brockzilla82 Member Member since:Sep 2011 Location:St.louis	No sound on special features I'm using the Sony blu ray bdp-s370 and all I'm using is a hdmi for sound. No surround just tv speakers. All films play fine but on certain films like red dawn and halloween part 1 the special features play and have no sound. The movie has sound though. Iv tried changing settings but no luck and it is updated.

11-11-2012, 11:34 PM	#3
The_Donster Blu-ray Guru Top contributor Member since:Dec 2010 Location:Fife? Where the hell is FIFE?!?!? Blu-ray collection:78 DVD collection:225 Trading Score:7	OK, not sure if any of these will work, but have you tried unplugging your BD from the wall, is your BD firmware up to date and have you played around with your audio settings to see if that fixes the issues? If not, you might find your owners manual and call the 800 customer service number. I had a similar issue with my Highlander season commentaries being out of sync with the picture. Anyway, not sure if this will work, but if we're lucky someone will see this post and help you with your problem. It can be rough trying to get a answer over the weekend. Seems that most members read the forum at work Do you really have something to say or are you just in love with the sound of your keyboard?

11-12-2012, 10:00 PM	#9
The_Donster Blu-ray Guru Top contributor Member since:Dec 2010 Location:Fife? Where the hell is FIFE?!?!? Blu-ray collection:78 DVD collection:225 Trading Score:7	I did a quick google search and found your owners manual. Here's a link to page 23 ray suggested. Hope it helps you. Seems to be that is where your issue is. Like I said in my previous post I sometimes have this issue on both my Samsung and Vizio players when playing extras. For example, my Vizio and Samsung are set up as so: Vizio: PCM Downsampling 96kHz Digital Output PCM 5.1 Dynamic Range Control On Stereo Downmix Auto Samsung: Digital Output PCM PCM Downsampling On Dynmaic Range Control Auto Downmixing Mode Norma Stereo Do you really have something to say or are you just in love with the sound of your keyboard?

11-12-2012, 10:50 PM	#12
octagon Blu-ray Knight Member since:Jun 2010 Location:Chicago Blu-ray collection:1041	Does your tv have a coax or optical audio input? If so, you could try routing the sound that way before getting a new player. And I have been fortunate to escape what has been called “that form of snobbery which can accept the Literature of Entertainment in the Past, but only the Literature of the Enlightenment in the Present.” - Raymond Chandler 'Course I'm respectable. I'm old. Politicians, ugly buildings, and whors all get respectable if they last long enough.* - Noah Cross

11-12-2012, 11:06 PM	#14
The_Donster Blu-ray Guru Top contributor Member since:Dec 2010 Location:Fife? Where the hell is FIFE?!?!? Blu-ray collection:78 DVD collection:225 Trading Score:7	Gotta love it. In looking for a solution for you, I worked out the sound issues I was having with my Samsung BD(I think). Glad you worked it out. Love the tech, but it is a pain in the ass to work out. Do you really have something to say or are you just in love with the sound of your keyboard?

11-11-2012, 05:44 PM	#2
brockzilla82 Member Member since:Sep 2011 Location:St.louis	Not one person has had this issue?

11-12-2012, 12:31 AM	#4
brockzilla82 Member Member since:Sep 2011 Location:St.louis	Yes it's updated, and I get audio during the movie, during main menu as well and most titles have audio on special features its just certain titles that have no audio. Again I use the hdmi for audio and visual and nothing else

11-12-2012, 12:37 AM	#5
brockzilla82 Member Member since:Sep 2011 Location:St.louis	Iv also tried multiple hdmi cords and all have the same problem

11-12-2012, 02:27 AM	#6
cds1834 Active Member Member since:Dec 2009 Location:East Coast, USA Home Theater Gallery:22	Have you tried cycling through the different audio tracks which might be available? Perhaps there's a different audio track that will allow for hearing the special features. Hard to say what might be going on without knowing the specific equipment involved and settings used on both ends.

11-12-2012, 03:52 AM	#7
raygendreau Blu-ray Guru Member since:Oct 2008 Location:Fontana, CA USA Blu-ray collection:213 PS3 collection:14 Blu-ray reviews:1 Hardware reviews:2	If you have your manual for the 370, go to pg 23 and let me know what audio settings you have now. The problem isn't with your connections if it only occurs with certain BDs. I would recommend audio (HDMI) set to auto. BD Audio mix to ON. Downmix to Stereo, if you are just using TV speakers.

11-12-2012, 09:33 PM	#8
brockzilla82 Member Member since:Sep 2011 Location:St.louis	Don't have the manual but my settings are as follows, also if the blu ray does not have a 2.0 speaker selection on audio and only has 5.1 I have to have the tv up all the way basically for speaking parts, but when music hits its crazy loud. During tv and video games or watching standard DVD I never experience these issues. My settings Audio: choices= auto or PCM I use auto Dsd output mode= set to off Bd mixing = on Dolby digital: coaxial/optical choices = down mix PCM or Dolby digital, I use Dolby Dts coaxial/optical choices are down mix PCM and dts I use dts Dts neo 6 choices are cinema,music or off. I have it off Audio drc choices are auto,standard,wide range I use auto Down mix choices are stereo or surrond I use stereo

11-12-2012, 10:16 PM	#10
brockzilla82 Member Member since:Sep 2011 Location:St.louis	Still didn't work but appreciate your help

11-12-2012, 10:48 PM	#11
brockzilla82 Member Member since:Sep 2011 Location:St.louis	It's happening a lot now just tried to watch the special features on halloween 4 and no sound either,commentaries work though. I guess I gotta buy a new blu ray, this sucks.

11-12-2012, 10:51 PM	#13
brockzilla82 Member Member since:Sep 2011 Location:St.louis	I just switched hdmi ports on my tv and it fixed it, that makes no since

11-12-2012, 11:27 PM	#15
stratford Active Member Member since:Aug 2009 Trading Score:1	***** brockzilla82 *** Which sound track type is the problem? The forum's review says there are 3 different English audio tracks Over 40 user reviews did not have any 'challenges'

11-13-2012, 12:17 AM	#16
brockzilla82 Member Member since:Sep 2011 Location:St.louis	I have 5 hdmi slots on my Sony Bravia I switched to a different slot and now everything works, I assume it was the tv?

11-17-2012, 09:39 PM	#17
Nisei Expert Member Top contributor Member since:Dec 2009 Location:the Dutch Mountains Blu-ray collection:300 Trading Score:26	Could it be a problem with secondary audio? Try setting audio to PCM or LPCM. Secondary audio doesn't play over bitstream.

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