Master List for BD's with Replacement Programs

[HyperRealist]

a list without Oldboy is a fail. That is the only replacement program I ever took part in.

[Stinky-Dinkins]

I thought I edited that in months ago.

I blame Frogmort.

[IronFingaz]

Originally Posted by Stinky-Dinkins

Try contacting them at:

CustomerService@image-entertainment.com

Or try their direct phone number:

(818) 407-9100

Keep in mind if you call them they're in CA, so they're probably not open until 9AM their time (which I think would be 6PM in Denmark.).

Let me know if you get ahold of anyone and get it worked out and I'll edit the new info into the original post.

Thanks! I just sent them an email. Fingers crossed i finally get an answer

[IronFingaz]

Originally Posted by Stinky-Dinkins

Try contacting them at:

CustomerService@image-entertainment.com

Or try their direct phone number:

(818) 407-9100

Keep in mind if you call them they're in CA, so they're probably not open until 9AM their time (which I think would be 6PM in Denmark.).

Let me know if you get ahold of anyone and get it worked out and I'll edit the new info into the original post.

I think the email worked because the replacement showed up yesterday I didn't get a reply or anything.

[thebard]

Probably time to add Patton to the "corrected discs without replacement program" section.

[Wildcat47]

I know there's been some defective blu-rays released, most of which the companies have replacement programs for getting the proper disc. I'd like to put all the info into one thread. I've yet to participate in any of the exchanges, but am going to start swapping them out this week. If anyone can add to this thread with any info, like which discs are defective, whatthe defect is, websites or contact info to get them replaced, or any other tips it would be appreciated. Im going to try to keep this thread going as a master resource for people who procrastinated like myself. A one stop shop if you will. 2 that I'm aware of off the top of my head are Criterion's white disc from the 3 colors trilogy and the remake of Total Recall. Any and all positive input will be greatly appreciated.

[erlinmeyer]

Disney recently had Who Framed Roger Rabbit.
Fox had swap out for West Side Story http://forum.blu-ray.com/showpost.ph...&postcount=363

[blu-ray_girl_fan]

http://forum.blu-ray.com/showthread.php?t=171207

Just search for "replacement" or "exchange", and you'll get the threads for defective discs that have replacement programs in place.

[Stinky-Dinkins]

Originally Posted by Wildcat47

I know there's been some defective blu-rays released, most of which the companies have replacement programs for getting the proper disc. I'd like to put all the info into one thread. I've yet to participate in any of the exchanges, but am going to start swapping them out this week. If anyone can add to this thread with any info, like which discs are defective, whatthe defect is, websites or contact info to get them replaced, or any other tips it would be appreciated. Im going to try to keep this thread going as a master resource for people who procrastinated like myself. A one stop shop if you will. 2 that I'm aware of off the top of my head are Criterion's white disc from the 3 colors trilogy and the remake of Total Recall. Any and all positive input will be greatly appreciated.

Yeah, if you notice any that aren't on the list just post 'em and I'll add 'em in.

Originally Posted by erlinmeyer

Disney recently had Who Framed Roger Rabbit.

Any details on this? What was wrong with it? Link to the replacement program info?

[fitprod]

Originally Posted by Stinky-Dinkins

Any details on this? What was wrong with it? Link to the replacement program info?

They packaged the wrong DVD with the release, they used the 1.33 disc from the Vista Series, not disc 2 which is widescreen, and includes other supplements. They have a program to replace it.

fitprod

[Wildcat47]

Originally Posted by Stinky-Dinkins

Yeah, if you notice any that aren't on the list just post 'em and I'll add 'em in.

Nothing I noticed - youve done a great job. Glad it was already done, wasnt really looking forward to making one anyways lol. This thread should be a sticky, it's a great resource.

[hazelwu]

Dredd 3D (2012) should be added to the list as there are plenty of reports of it being totally unreadable and Best Buy recalled the discs.
Check the Dredd 3D thread. Lionsgate is also offering replacement. Lionsgate can be reached at 1-877-230-2756 or by emailing lionsgateshop@orderassistance.com.

http://forum.blu-ray.com/showthread.php?t=212694&page=7

[Clark Kent]

A note should be added to the 2012 Total Recall notice. Sony has not fixed the disc and is simply telling people to switch their sound to PCM instead of bitstreaming the audio. When people sent in their disc for exchange, all they got in return was the same disc.

[Stinky-Dinkins]

OK, I'll add them to the list.