Sherwood BDP-5004

[Paul.R.S]

Originally Posted by jamesonnephi

The problem I was referring to is the 'nothing on the display/blue lights on/disc tray won't open' problem. And if it isn't supported by the manuf any more, does that mean they wouldn't tell you how to fix it if they knew? Wouldn't they still have the info? Thanks for the help.

You'll have to contact Sherwood/an authorized service center for Sherwood for their answer to these questions. My answer is that, although it likely varies by company, in my experience once a BD player is no longer supported by the manuf it is removed from the "knowledge base" to which any support rep you might get on the phone refers to troubleshoot your problem and perhaps provide you with resolution options.

But in addition to that, Sherwood seems to be even more conspicuously non-supportive than the "big guys" like Sony and Panasonic. Like I mentioned over a year ago, this player's manual made no reference to firmware whatsoever. So even when the model was current/supported, it's not my understanding that there were firmware upgrades designed to remedy problems users reported or that Sherwood discovered. It does not appear to me to have been a well-supported product even when it was a current model, much less now that it has been discontinued for over a year.

And perhaps most importantly, firmware upgrades usually (but of course not exclusively) contemplate remedying playback issues with (a) particular title(s). These instances of this player seemingly "bricking" for many users seem to point to something more fundamentally problematic and perhaps irreparable about this player.