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Old 11-02-2015, 07:21 AM   #1
zak88lx zak88lx is offline
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Nov 2007
Calgary, AB
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Exclamation Problem with my Sony BDP-S590 and Netflix. Unit freezes up!

I have a problem with my Sony BDP-S590 player.
When I start Netflix either via onscreen menu or the red Netflix button on remote, the unit goes to a black screen and the unit freezes and is completely unresponsive to the remote, or the buttons on physical player.
It just sits there indefinitely with 'Net' displayed on the blue led screen, and a black TV screen.

The only way to get out of this frozen mode is by holding down the power button on front of unit for 5 seconds, and then it eventually resets back to the home menu.

This seemed to start happening after the last Netflix update that occurred on my player.
All other features work fine, but going to Netflix is a guaranteed freeze-up with black screen.

Any ideas on how to fix this?
Is this a known issue with this player and the latest Netflix update?

Thanks!
Panasonic TC-P65V10 65" Plasma
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Sony BDP-S350
Sony BDP-S590
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Old 11-02-2015, 12:15 PM   #2
chip75 chip75 is offline
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It sounds like there's an issue with Netflix, contact them, hopefully they're working on the issue. I don't think a factory reset would help, even if it rolled back Netflix it would try and update when you restart it, but it may be worth a go, perhaps there was an issue with the download?
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Old 11-04-2015, 06:04 AM   #3
zak88lx zak88lx is offline
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A factory reset of all settings with a fresh load of all internet software fixed it.

Thanks!
Panasonic TC-P65V10 65" Plasma
Sony KDL-55XBR8 55" LED LCD x2
Sony BDP-S350
Sony BDP-S590
Yamaha RX-V3800
Furman Elite-15 PF i
Axiom Epic 60 - 500 Speakers (7.1)
Logitech Harmony 900
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Old 11-04-2015, 01:08 PM   #4
chip75 chip75 is offline
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Quote:
Originally Posted by zak88lx View Post
A factory reset of all settings with a fresh load of all internet software fixed it.

Thanks!
I'm glad to hear that, mate!
"Sometimes it scares me how far away my brain is." DC
"Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid." AE
''I have no idea what Hammer Time is. Or how it differs from regular time." DM
"How many times do I have to buy this thing?" MH
"Sure. Fine. Whatever." DS
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Old 11-04-2015, 02:54 PM   #5
rikraq rikraq is offline
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I have the same player and my Netflix messes up alot. I'll be watching something and when it's time to go to the next episode, it knocks me out of Netflix and back to "home" and I have to go in to Netflix again.
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Old 11-06-2015, 03:49 AM   #6
Flatnate Flatnate is offline
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Quote:
Originally Posted by rikraq View Post
I have the same player and my Netflix messes up alot. I'll be watching something and when it's time to go to the next episode, it knocks me out of Netflix and back to "home" and I have to go in to Netflix again.
Yeah, mine has been doing this as well. Seemed to get really bad over the past week no less.

I also have major issues with the YouTube TV app. It randomly crashes, often freezing the player to the point where it needs to have the power cycled.

I have done several factory resets, I have the latest firmware installed, and the internet speed off the router should be adequate (I can stream 1080p off of Vudu with it).

Amazon seems to be the most stable, occasional VUDU streams work fine as well.

Awful for streaming, not sure what to do next outside of just buying an external streaming box.
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