Saving Private Ryan audio sync problem....

[The Driver]

Originally Posted by nightcrawler

The cover is exactly the same with the obvious exception of the barcode & serial number. The text is slightly different on the actual disc - it's in blue (not black) on the replacement discs. For £6 you got yourself a right bargain there - it may be the faulty version but it won't cost you anything to get it replaced.

Thanks for the confirmation

I got a reply back:

Dear Sir, Madam,

Thank you for your claim regarding the faulty Saving Private Ryan BluRay.

We apologise for the inconvenience caused to you as a result of this matter.

In order to process your claim, we need you to always quote the Unique Reference Number (URN), shown above in all your correspondence with us. Please include the URN in the subject field of all your e-mails.

In order to receive a free replacement Blu Ray product, we must receive your original product. You have already supplied into us all the necessary information for your claim. We will be sending you a FREEPOST envelope within the next few days.

Upon receipt of your product, we will ship out a replacement product back into you. Please only return the Discs to us, we do not require the case to be returned.

Thank you in advance for your co-operation.

Kind regards,

The disc replacement team

Very good. When I emailed I mentioned it was a gift -stops them asking for a receipt. Which they could still ask for of course as they have no legal obligation to help us at all. Of course they do get back their crap discs of course which should be more than enough.

Good service so far. I'll post a scan of the new box/disc when it arrives.

[Bumbuliuz]

I just got my copy from Amazon UK and it´s the new version as I hoped and it works perfectly on my PS3.

[The Driver]

Got my envelope with letter -contradicting the email. One asks for discs only and the other asks for full product.

I've attached what I sent them (both email and letter joined for printing). Make sure you add your URN number top and bottom if using it.


I'll get a Certificate of Posting (free) at the Post Office too -just in case!

[Pier]

Sent mine off without the cardboard sleeve, and received new BDs in a new box within 3 weeks. No problem, and lip sync issue seems to have been sorted.

Happy.

[The Driver]

New disc:



New cover:




They sent it with a new sealed cover/box. So I have my old ones and slipcase obviously.

Nice to see a company handle things so well.