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Old 07-19-2012, 04:55 AM   #1
cougarswithguns cougarswithguns is offline
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Default question about Best Buy return/exchange

So, say I purchased the Best Buy exclusive Wrath of the Titans steelbook Blu-ray a few weeks ago, and I just got around to watching it, and it's defective, but it's out of stock at all the Best Buys around me. How would an exchange work? Would they order a new one to be sent to the store? Because they're still available online. Or would they just give me a refund?

Has this happened to anyone before?
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Old 07-19-2012, 06:21 AM   #2
basketb basketb is offline
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What's defective about it?
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Old 07-19-2012, 12:43 PM   #3
cougarswithguns cougarswithguns is offline
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Quote:
Originally Posted by basketb View Post
What's defective about it?
It locks up about an hour in and jumps to a scene like seven minutes later.
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Old 07-19-2012, 01:01 PM   #4
DetroitSportsFan DetroitSportsFan is offline
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They would probably let you exchange for another title. They don't give refunds on opened media.
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Old 07-19-2012, 04:30 PM   #5
basketb basketb is offline
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Quote:
Originally Posted by cougarswithguns View Post
It locks up about an hour in and jumps to a scene like seven minutes later.
That's odd. Assuming there is not physical damage to the disc (scratch, etc.), does your BD player have the lasted firmware?
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Old 07-19-2012, 04:31 PM   #6
Blu-Benny Blu-Benny is online now
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they may let you swap the disc out w/a non-steelbook if they confirm the disc is defective. you'd have to talk to them about it though.
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Old 07-19-2012, 06:08 PM   #7
cougarswithguns cougarswithguns is offline
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Quote:
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That's odd. Assuming there is not physical damage to the disc (scratch, etc.), does your BD player have the lasted firmware?
Yeah, it's definitely the disc. This happened once before with Captain America. Same glitch where it skips a chunk of the movie. Tried playing it in my PS3 and my parents' Blu-ray player. Same thing happened in both players. Also, I bought my parents a copy of Captain America at the same Best Buy. Theirs played fine. Mine didn't.
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