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Old 02-03-2013, 07:59 PM   #1
TommySyk TommySyk is offline
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Default PS3 Won't Play Blu-Ray Movies

My 250GB PS3 Slim Console plays games and DVD's perfectly, but when I insert Blu-Ray Movies into the console, it starts making weird sounds with pauses between each of them and then make a "fake eject sound". It will play certain movies but the majority of them won't. This started back in September but I didn't bother because I have a BD player on my living room that works perfectly, but now I'm rarely home alone so I can't watch movies there 'cause there's always someone watching TV. I've tried 'Restore File System' in Recovery Mode but it doesn't work, and I really don't want to erase all my data from my PS3. If someone knows how to fix this please tell me, 'cause I don't really want to send my PS3 to Sony for repairing.

Oh and I'm sorry if there's already a thread regarding this (I didn't find it) / this thread is in the wrong section.
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Old 02-03-2013, 08:08 PM   #2
AnimalChin AnimalChin is online now
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The blu-ray laser might be messed up, I know that can be fixed but I don't know how to do it.
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Old 02-03-2013, 08:12 PM   #3
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Quote:
Originally Posted by AnimalChin View Post
The blu-ray laser might be messed up, I know that can be fixed but I don't know how to do it.
Yeah but it plays Blu-Ray Games so it should play Blu-Ray movies too right?
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Old 02-03-2013, 09:07 PM   #4
Petra_Kalbrain Petra_Kalbrain is online now
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Quote:
Originally Posted by TommySyk View Post
Yeah but it plays Blu-Ray Games so it should play Blu-Ray movies too right?
One would think that's a logical assumption. However, the way in which information is retrieved from games vs films on the same media format may differ slightly. With film it is mostly just find the start and follow the line. With gaming it would be more actively seeking various tracks at various times. It's not so "straight forward" due to different variables/conditions within the game environment.

I'm no expert, but it's entirely possible. Yet, even in that case, I don't know why the more simple form of reading audio/video from a film BD (follow the line of data) would be the one having troubles over a sporadic, more complex, technique used by gaming.
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Old 02-04-2013, 02:20 PM   #5
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It doesn't sound like it's the optical pickup, if you're not having problems with games, it's just with movies. But that doesn't mean it's not, as I'm not really sure how games are encoded, considering so much of a game is redundant information.

Have you ever cleaned the lens with a disc-based lens cleaner? If you have, that can cause the optical pickup - which is much more sensitive to misalignment than cds - to get misaligned. Those disc cleaners were ill-advised even for dvd, they should never be used for BD.

A few things you can try that sometimes help with playback issues, some of which Sony will likely have you try before sending it in:

1) update your firmware (if you haven't updated your firmware since before the 3D update, you'll definitely have some problems)

2) clear your residual text memory (not sure if that's the right name for it, but it's the memory that stores words you've typed when using PSN's messaging service, for faster typing in the future)

3) clear your movie data from the discs you've played (according to Fox that's sometimes the culprit when a disc won't even load)

Last edited by MoulinBlu; 02-04-2013 at 02:22 PM.
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Old 02-04-2013, 02:29 PM   #6
Blu-Benny Blu-Benny is offline
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did u get a "disc can't be played" error and then a bunch of random #'s in ( ) ???

if so, mine is starting to do the same thing w/a few of my movies.

i went into a local gaming store and they said they are starting to see quite a few of the slims coming in w/lasers going out on them.
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Old 02-04-2013, 02:41 PM   #7
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I recently replaced my slim for the issues Benny described above. Some movies would play fine, some movies would freeze and then force a restart on the PS3 and some movies would not be recognized by the PS3 (Pulp Fiction, Total Recall, The Raid), with the unrecognizable disc I would get a different numbered code each time it happened. Sometimes when trying to read the blu ray it would give a beep and eject the disc half way and then suck it back in. Games would play no problem at all as well as videos off the HDD or USB. I did do some of the options given above such as deleting all the old blu ray movie data, checked and did an update as there was a non-mandatory one that was there to do as well as reset the time on my PS3, nothing worked.
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Old 02-04-2013, 08:22 PM   #8
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Quote:
Originally Posted by MoulinBlu View Post
A few things you can try that sometimes help with playback issues, some of which Sony will likely have you try before sending it in:

1) update your firmware (if you haven't updated your firmware since before the 3D update, you'll definitely have some problems)

2) clear your residual text memory (not sure if that's the right name for it, but it's the memory that stores words you've typed when using PSN's messaging service, for faster typing in the future)

3) clear your movie data from the discs you've played (according to Fox that's sometimes the culprit when a disc won't even load)
None of these methods worked for me unfortunately

Quote:
Originally Posted by Blu-Benny View Post
did u get a "disc can't be played" error and then a bunch of random #'s in ( ) ???
No, the blu-ray discs don't even show up on XMB
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Old 02-04-2013, 08:23 PM   #9
Blu-Benny Blu-Benny is offline
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Quote:
Originally Posted by TommySyk View Post
No, the blu-ray discs don't even show up on XMB
oh wow....i could still @ least select the blu.

i'd select it, it would make like it was going to load the it came back to the "app" selection screen or whatever u want to call it w/that message.
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Old 02-04-2013, 08:48 PM   #10
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I have had this problem that suddenly blu ray disc movies would not be recognised on my PS3. They used to play before but now don't show up in the menu. I found a fix for getting the disc to work. I remember seeing it on Youtube but I can't find it now.
Anyhow you need 2 discs. Put the disc you want to play in. Let the PS3 take it. What usually happens is I hear a kind of ejecting noise and nothing else happens. If you get that eject the disc. Then put it back in and quickly 1/4 insert disc 2 in the slot. I don't know why but it works everytime for me and loads the movie.
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Old 02-04-2013, 11:02 PM   #11
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Quote:
Originally Posted by gpatel View Post
Then put it back in and quickly 1/4 insert disc 2 in the slot.
I Don't understand what you mean here. Sorry, English is not my primary language
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Old 02-05-2013, 12:48 AM   #12
MoulinBlu MoulinBlu is online now
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Quote:
Originally Posted by gpatel View Post
I have had this problem that suddenly blu ray disc movies would not be recognised on my PS3. They used to play before but now don't show up in the menu. I found a fix for getting the disc to work. I remember seeing it on Youtube but I can't find it now.
Anyhow you need 2 discs. Put the disc you want to play in. Let the PS3 take it. What usually happens is I hear a kind of ejecting noise and nothing else happens. If you get that eject the disc. Then put it back in and quickly 1/4 insert disc 2 in the slot. I don't know why but it works everytime for me and loads the movie.
If sticking another disc one quarter of the way in right after inserting the disc you want to watch is fixing it, maybe the slot loading mechanism isn't pulling the disc in properly.

Optical pickup problems were probably the biggest cause of disc reading failure with dvd, and BD's alignment is even more sensitive, especially for players that use the same drive for both BD and DVD. Though, often times it's not drive failure so much as a dirty lense, especially if you rent a lot, have young kids, or buy a lot of used movies and don't make a point to clean the discs before playing them. But actual failure of the optical drive is still probably the number one cause of actual player failure to. I'd guess that failure of loading mechanisms - even for tray based players - is probably the second most common issue sent in for repairs. I've had both happen with dvd over the years. So far with BD, it's been even more regular. I've had optical pickup failure twice, once with a PS3 and once with a Panny BD player. The Panny failed within just a couple years of use. The PS3 lasted a lot longer, but it wasn't used as much for BD until the Panny failed, and was a first gen fat, with better ventilation and better quality parts than the slim. Though, it YLOD'd at the same time, so that could have been a contributing factor, as I've been told it's quite common for the optical drive to go bad too with YLOD fats.
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Old 05-27-2013, 08:44 PM   #13
DangrousDave20 DangrousDave20 is offline
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Default Here's What I Did

Today my PS3 did the exact same thing everyone else is having a problem with. I put in Star Trek, it loads all of the previews and ads (of course), and then freezes right after I hit "Start Movie". My PS3 also would not play the new Bourne Legacy movie (did the exact same thing) along with no audio during the title screen. Weird.

SOLUTION: Restarted my PS3 and went to the video menu and scrolled up to the BluRay Data section. Went into it and saw that it had saved some info for both of the movies stated above. So I deleted all the data in this folder except the shared data crap, and both movies started perfectly!! With sound and all.

NOTE: The Bourne movie initially still did not work even after deleting the saved br data. So I went back to that same folder, and it had created yet ANOTHER save file. So I deleted that file AGAIN, and it worked the 2nd time. Also, I allowed the movie to have internet connectivity when it asked (don't know if that matters or not).

So, it seems to be something with the data that's being saved from the BR's after playing it. Because Star Trek and the Bourne Legacy both worked the first time I played them, but NOT the 2nd time. Only after I deleted the saved BR files.
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Old 08-07-2014, 06:50 AM   #14
ChainSmokerTFK ChainSmokerTFK is offline
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Quote:
Originally Posted by TommySyk View Post
My 250GB PS3 Slim Console plays games and DVD's perfectly, but when I insert Blu-Ray Movies into the console, it starts making weird sounds with pauses between each of them and then make a "fake eject sound". It will play certain movies but the majority of them won't. This started back in September but I didn't bother because I have a BD player on my living room that works perfectly, but now I'm rarely home alone so I can't watch movies there 'cause there's always someone watching TV. I've tried 'Restore File System' in Recovery Mode but it doesn't work, and I really don't want to erase all my data from my PS3. If someone knows how to fix this please tell me, 'cause I don't really want to send my PS3 to Sony for repairing.

Oh and I'm sorry if there's already a thread regarding this (I didn't find it) / this thread is in the wrong section.
I had this exact same problem, wouldn't load BD movies at all. The issue is that your system isn't reading dual-layer BDs. Most PS3 games are single layer. Most movies, however, are dual. Try loading a dual layer game like GTAV or Beyond Two Souls. That'll confirm it. The way I fixed it sounds ridiculous, but works. And I have no clue why.
When you load the disk, immediately lift the PlayStation with both hands (just to be extra careful) tilt front end up and hold it vertically with the disk drive slot on top. Once again, the traditional "on it's side" vertical position will not work. The top-loading, a/v cables on the bottom position is the only one that will work. If tilting the system every time isn't your style, you can always figure out a clever mounting solution that keeps it the "load on top" position permanently, but be sure to account for the fan and AV/POWER connections being on the bottom. I know it sounds ridiculous, but it's kept me from buying a new ps3.

Last edited by ChainSmokerTFK; 08-07-2014 at 06:54 AM.
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