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Old 09-09-2008, 06:16 PM   #1
Germtop Germtop is offline
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Default Picked up Kill Bill 1 & 2 for $30 at BB

I bought them online so I could get them for $19 each when you buy both of them (instead of $29 instore price). I chose in-store pick-up.

Then I noticed a "1 minute guarantee." Basically they give you $10 back if the don't have your order ready in 1 minute after they scan your receipt and ask for your ID.

Well, she came back with the order in less than a minute but they were the wrong items, SD DVDs. I told her and she radioed someone to pick up the blu-rays.

After a couple of minutes I asked her if I qualified for the $10 refund. She nodded without even looking at me.

Nice boys do finish first.
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Old 09-09-2008, 06:19 PM   #2
SS316SRV SS316SRV is offline
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Quote:
Originally Posted by Germtop View Post
Nice boys do finish first.
The people at Best Buy?
Reality is a commodity
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Old 09-09-2008, 06:22 PM   #3
bhampton bhampton is offline
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Mine order took a few minutes too. The guy didn't know how to do the discount so he just gave me a $10 gift card.

The 1 minute thing kind of bugs me because it starts after you get to the counter which can take an hour. (Last time some fella in front of me was returning his X-box without receipt.) Then when you get to the counter is takes like seconds every time. I never thought I would get the deal but... finally came through today.


-Brian
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Last edited by bhampton; 09-09-2008 at 06:25 PM.
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Old 09-09-2008, 06:46 PM   #4
Germtop Germtop is offline
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Quote:
Originally Posted by bhampton View Post
Then when you get to the counter is takes like seconds every time.
In my case they always take forever to get me the stuff. Standing in line is one thing, you cannot really blame it on them. But if you buy something online it should be there ready waiting for you.

I like this guarantee.

BTW, Nice boy = Me!
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Old 09-09-2008, 06:49 PM   #5
bhampton bhampton is offline
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Lets hope your store never figures out how it's supposed to work.

At mine .. there is a shelf right behind the Service counter with the store pick up stuff already to go
and the transactions tend to be very fast once you get to the counter. Still I don't feel like starting a stop watch to try to get the deal but... $10 is good so... I like the policy too.
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Old 09-09-2008, 06:54 PM   #6
CheapChildren CheapChildren is offline
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Quote:
Originally Posted by Germtop View Post
I bought them online so I could get them for $19 each when you buy both of them (instead of $29 instore price). I chose in-store pick-up.

Then I noticed a "1 minute guarantee." Basically they give you $10 back if the don't have your order ready in 1 minute after they scan your receipt and ask for your ID.

Well, she came back with the order in less than a minute but they were the wrong items, SD DVDs. I told her and she radioed someone to pick up the blu-rays.

After a couple of minutes I asked her if I qualified for the $10 refund. She nodded without even looking at me.

Nice boys do finish first.
I work in retail so I would never do this..
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Old 09-09-2008, 06:54 PM   #7
Grant Matrix Grant Matrix is offline
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Mine is the same way, they usually have it to the counter within 15 seconds of me getting there
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Old 09-09-2008, 07:16 PM   #8
mikejet mikejet is offline
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I should try that right now since I'm going there to get The Fall.
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Old 09-09-2008, 07:49 PM   #9
DetroitSportsFan DetroitSportsFan is offline
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Quote:
Originally Posted by SS316SRV View Post
Oh, because I was confused. It sounds more like, "Cheap boys finish first." I don't know who you are, but I can only guess that the extra minutes it took them to grab the movies wasn't that important.
He was making the store enforce their own policy. No need to insult him.
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Old 09-09-2008, 08:00 PM   #10
bhampton bhampton is offline
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I agree,

They shouldn't have the policy if they don't want to have people use it.

(I'm thinking they shouldn't even have that policy but .... if it makes for better service then It may be a good idea.)

-Brian
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Old 09-09-2008, 08:06 PM   #11
jubei29 jubei29 is offline
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Just an FYI you don't have to buy them online to get that price. You can just walk into the store and pick up both for the 19.99 price tag. It's the offer they're running to get you to buy both.
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Old 09-09-2008, 08:06 PM   #12
Ranger-R Ranger-R is offline
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If the policy is there, they should have to follow it. I've been a winner of the 1min policy but it was like pulling teeth for them to honor it when it was clearly close to 5min.

Congrats on the deal!
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Old 09-09-2008, 08:11 PM   #13
wormraper wormraper is online now
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has anyone tried price matching frys price and seeing if the $10 for both still comes off???
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Old 09-09-2008, 08:12 PM   #14
SS316SRV SS316SRV is offline
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If you are waiting for 15-20 maybe 30 minutes, then I can understand, but to show them the confirmation and then count out the seconds because at 61 seconds you get $10 dollars seems cheap. I have worked retail and I give them slack.
Reality is a commodity
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Old 09-09-2008, 08:16 PM   #15
bhampton bhampton is offline
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I wouldn't have bothered but it took about 15 minutes today even after I got to the counter. There was a guy there harassing the person trying to ring me up about a TV that wasn't in stock and the guy took 3 phone calls while ringing me up which wasn't right.
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Old 09-09-2008, 08:17 PM   #16
ThingontheFloor ThingontheFloor is offline
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Quote:
Originally Posted by SS316SRV View Post
If you are waiting for 15-20 maybe 30 minutes, then I can understand, but to show them the confirmation and then count out the seconds because at 61 seconds you get $10 dollars seems cheap. I have worked retail and I give them slack.
I agree and I think it's a stupid policy personally, 1 minute is just too quick of time to matter. But then again, it was up to someone at Best Buy HQ to come up with the idea so they should have to honor it. Now I wonder if the cashier or rep. is punished for their "slowness".
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Old 09-09-2008, 08:24 PM   #17
rebfandan rebfandan is offline
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Way to go, OP! That place rips their customers a new one every day and their customer service is usually so abysmal, so why not call them on it? If they don't like customers doing this, they can cancel the policy as far as I'm concerned. Germtop!!
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Old 09-09-2008, 08:26 PM   #18
SS316SRV SS316SRV is offline
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Way to go, OP! That place rips their customers a new one every day and their customer service is usually so abysmal, so why not call them on it? If they don't like customers doing this, they can cancel the policy as far as I'm concerned. Germtop!!
How do they rip their customers'? They have mark up. There is over head to pay. Quick count how many people were involved in getting that one blu-ray into your hands. They all have to be paid.
Reality is a commodity
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Old 09-09-2008, 08:27 PM   #19
DetroitSportsFan DetroitSportsFan is offline
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Quote:
Originally Posted by ThingontheFloor View Post
Now I wonder if the cashier or rep. is punished for their "slowness".
I'm sure they punished somehow.
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Old 09-09-2008, 08:27 PM   #20
wormraper wormraper is online now
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Quote:
Originally Posted by SS316SRV View Post
How do they rip their customers'? They have mark up. There is over head to pay. Quick count how many people were involved in getting that one blu-ray into your hands. They all have to be paid.
no offense but do you work for BB corporate or something?? No one is doing anything remotely shady here. Just calling them on a policy that they have and it seems like he was in the right too. sheesh. Why are you defending them so much on a written policy they have that he had the smarts to take advantage of??
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