[redphoenix]

Originally Posted by Gold Ranger

[Show spoiler]Amazon: I am really sorry that you have not yet received your order,I have checked and see that the order was shipped out to you in time and it seems to be like there is an unforeseen delay to deliver your order.I'd like to apologise for this and to help make up for the inconvenience,I will issue refund for delivery charges you paid.
Would you mind to wait till Wednesday, 4 March 2015 as this is the maximum we ask you to wait as you might receive the order much sooner than that,or you need the item urgently?

Me: Well, the Bonus Disk is a Limited Time only item. That's why I ordered it and am wanting this version of it. I also have another order, a pre-order with you and I hope that you can do something about the delivery, expedite it as well?

Amazon: If I understand correctly you are talking about expedited delivery for your pre order item?

Me: and I also want to be guaranteed that I can get the current Limited Edition.
After it left Royal Air Mail which carrier in the United States did the Game of Thrones or get handed off to?

Amazon: I do understand that the item is limited Edition and you should get it on time but as you may know, being an online retailer we rely heavily on our carriers and any events beyond our control such as this reflects badly on us. We take such reports seriously and extensively work on carriers which are not successful in delivering within the stipulated time and I am sorry for any inconvenience it has caused to you in this regards.It is handed over to carrier "ASENDIA_PACKET" and its our experience that order arrives shortly after estimated delviery date.

Me: I've never heard of Asendia Packet. Can you please confer with them what the status is?

Amazon: I am sorry but as they are non trackable carrier we can not trace the exact location of parcel.

Me: Why would Amazon send a package through some no-name-recognition carrier that doesn't or can't track packages? That makes absolutely no practical business sense.
Can you re-ship it and make sure it goes through FedEx or UPS this time?
Same goes for the next order...

Amazon: I am sorry for the incontinence happened to you but carrier is choose automatically at the time of dispatch and we do not have manual control over them and as the item is not available with us so we won't be able to send replacement for you.

Me: So, you're telling me, that you can't replace the item that was lost because you use an untrustworthy carrier? YOU NEED TO REPLACE THIS ITEM!

Amazon: I am sorry for the inconvenience happened but as the item is not available in stock with us I can not send you replacement or else I can send the replacement straight away.

Originally Posted by jscoggins

Just get the Amazon UK version.

Originally Posted by redphoenix

I considered it but my last experience with Amazon UK kinda soured me on importing with them.

Sorry Gold Ranger, hopefully it shows up soon. This is the kind of experience I've had when I mentioned my dislike of importing w/Amazon UK to jscoggins.