[moviedude1]

I picked up the s350 on 9/14/08 for 339.00. I received it on 9/17/08. On 9/19/08 a couple days after i received it they dropped the price to $295.00.

I went to my account and processed it to return since there wasn’t a post-purchase price guarantee. It then gave me a shipping label. I packed up the player, put the label on the box and let it set over the weekend until Monday so I could ship it.

After thinking on it a couple days I wrote customer service and told them that I seen no sense in shipping the package back to them just to make the purchase again to get the better price. I also told them that I did have the box packed (gave them the tracking number that was on the label) and I was getting ready to put on truck but I would like to keep it and not have to go to the trouble just to get a the best price. Remember this was only about 5 days after I made the purchase. Needless to say the approved the price adjustment on the SONY s350 down to $295.00. Please see their official letters below..

Hello from Amazon.com.

Thank you for contacting us to take advantage of our Post-Order Price Guarantee. I've confirmed that we now offer a greater discount on "Sony BDP-S350 1080p Blu-ray Disc Player" than at the time you placed your order.

As you may know that only orders placed before September 1, 2008 are eligible for a price difference refund under the Post-Order Price Guarantee policy. As of September 1, 2008 we are no longer offering discounts if prices change on our website after you make a purchase.

I've reviewed your order and see that the price change was significant and you just received this item from us. Under the circumstances, I'll make a one-time exception for you and issue a refund for the price difference in the amount of $44.98.

Please understand that I'm issuing this refund because of the exceptional circumstances, and I'm doing this for you against our standard policy.

WHY DON'T YOU HAVE A PRICE GUARANTEE?
While we don't always beat the best available price on every product, we do offer deep discounts on many thousands of items. From time to time, prices on some items will change due to special offers from suppliers and manufacturers or our inventory and sales volumes. When we can offer a lower price for new purchases we will, but we cannot extend these discounts to completed orders.

Regarding the order #xxx-xxxxxxx-xxxxxxx:

I'm sorry that our promotional offer was not applied to your order.

To correct this error, I've completely waived once of the items cost.

You can view your account, check your order status, and cancel or
modify unshipped orders quickly and conveniently at any time by
clicking the "Your Account" link at the top of our web site, or by
visiting this page:

amazon.com/your-account

I hope this solution is satisfactory and apologize once again for this inconvenience.

Thank you for shopping at Amazon.com.

Please let us know if this e-mail resolved your question:

If yes, click here:
amazon.com/rsvp-y?c=xxxxxxxxxxxxxxxxxx
If not, click here:
amazon.com/rsvp-n?c=xxxxxxxxxxxxxxxxxxxx

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

*their name was here*
Amazon.com Customer Service
==============================
Check your order and more: amazon.com/your-account

Letter # 2

Hello from Amazon.com.

We're writing to confirm that we have processed your refund for USD
44.98 for the above-referenced order.

For more information on how we calculate refunds, please visit our
web site at amazon.com/refunds

We hope this is a satisfactory resolution for you. However, if you
have any questions or concerns, please use this link to contact
Customer Service:

amazon.com/gp/help/contact-us/returns-and-refunds.html

Thank you for shopping at Amazon.com.

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