Quote:
Originally Posted by J.D. Lombardi
YES to everything you said...thin tube...bare poster in it. Actually, no tape on the ends, I believe. VERY frustrating. So much of the internet is based on mail order sales and like 90% of these places pack TERRIBLY. Amazon, Barnes and Noble, Shutterfly...Disney Rewards...WTF people? I'll PAY for better shipping. lol When you can't get things in stores and can't get them via mail in the expected new condition, it is just a lose/lose situation.
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While you and I butted heads in the past, I stand in agreement with everything you said. I have been shipping posters worldwide for 25 years if I packaged and shipped them out like DMR, I'd be out of business. The problem with companies like them is A) they don't care, and B) they won't listen. To them they think kids are just going to tack the poster on the wall. They don't understand the rarity of thee posters and how collectible they are (especially Disney titles), trust me on that. I am going to make another attempt to speak to them because so many collectors such as yourself are redeeming your hard earned points for posters, and you expect, as you rightfully should, receive them in near-mint/mint condition. Would they ship one of their porcelain dolls like that? Absolutely not. When it comes to posters, they seem to think tossing it in a tube is enough, when time and time again it's been proven that it's not.
If they simply got it right the first time, they would not have unhappy customers, complaints would decrease significantly, the hesitation to order from them again, would decrease as well, they would not have to ship yet another poster out, which will more than likely be damaged again, which requires them to pay shipping a second time, the supplies they use, the employee's time they pay to package another, etc. It's a complete waste.
Hopefully your replacement arrives in better condition. I had read hundreds of posts on this site and others about people's posters arriving in crappy damaged condition. Keep us posted on what happens with the replacement.