I actually called them about a week ago. I had 12 movies in my queue, all but one were Blurays. I had one DVD and it was in the last place in my queue - guess what I got
To make matters even worse, they finally sent me one of my blurays after two days, but it came from Washington state and I live in VA!!!!!
When I called, this guy was like, "Yeah, you just have a lot of new releases in there, try adding some older movies...." I told him that I had 12 movies in my queue and that they should at least be able to get two of them to me in a timely fashion and it didn't go very well. When I asked if I they would be getting more Blurays in stock since we have to pay a premium now, I got a big fat NO. I'm not cancelling, but if I have to micro-manage my queue so that only the Blurays I want each week are in there then I will.
