Ohhhh, that's why I absolutely
HATE Best Buy... because similar happened to me!!!
I bought a new graphics card (AGP). Took it home, unpacked it, got the computer ready for the upgrade only to find out its a PCI-E card in the box, which states it is an AGP card!
Put it back, grab the receipt, back to the store the next morning. Tell the sales guy what happened, he said to go to the Geek Squad to have it checked.
They are telling me that I pretty much lie to them, because I am trying to return a card that is different than the box says! DUH!!!
The card is brand new as you can see from its connectors as well...
Ask for the store manager, who told me the same and that I have to contacted the manufacturer as they cannot take it back because its a wrong item!
I immediately called their corporate office who gave us the hardest time to get this settled only to tell us in the end it is their policy not to take it back and we have to talk to the manufacturer.
So in good faith I call the manufacturer (BFG) who said if I send in the card I will get back the exact same card that I am sending in and not the one that the box says!
$350 gone
Contacted BBB and local consumer affairs, who in return can only do light follow ups because it is being considered a minor purchase!
They told me I better hold on to the card for about 3-6 months as well as all the paperwork that needs filing will take time.
Well after 6 months and no resolution I was able to sell it for $200!
Never ever bought anything from Best Buy again and they surely will not get my business ever!