Called BB for the SB issue. There is no replacement stock as there are 0 items on the website. If the item is sealed they would like you to return it for a full refund. But then you'll never have it. No bueno in my case.
I had to explain what the closure problem was and what exactly makes a SB special before they clued in that this is a Collector's item.
The second option was if it is opened, they will send you a return label since the store cannot accept an exchange return with no replacement stock. Again you will lose the item but would get a full refund. No bueno.
Third was a partial credit. They started at 10% so $4.49 but then rounded up to $10. So you have the item with a discount for the damage. I obviously chose this option as it was the only viable one left. I did mention the $12 price difference over normal 4K but didn't press for the extra $2.
Hope this helps! Phone call was over in less than 10 mins.
The one time I did not do a backup order always bites me. LOL
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