Are you sure it's the drive and not the player software?
What software are you using?
*USUALLY* the OEM software - sucks.
This applies to Dell, Sony, HP, all of them.
On my VAIOs WinDVD BD will not play WALL-E(and a couple others).
Get PowerDVD 8 Ultra or ArcSoft TotalMedia Theatre(My personal fav), you'll have fewer headaches.
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