[jw]

from Amazon

Greetings from Amazon Services.

Thank you for writing to us with your concern. Please rest assured that Amazon.com is not in the business of selling customer information. In the case you listed as an example, the only information Amazon would allow the seller, DVD Planet, to see is the buyer's name and shipping address. All other information, such as credit card, email address, and order history are kept private.

There are only a few ways in which this seller could have access to the buyer's email address. If the buyer has his email address listed in his public profile on Amazon or if he contacted the seller directly, instead of using the "Contact Seller" link he is provided (which allows buyer to send his message through Amazon to keep his information private), then the seller would have access to his email address.

That being said, this type of activity from one of our sellers is unacceptable. I have brought this to the attention of the appropriate department within Amazon.com for investigation. For account privacy reasons, we cannot disclose the outcome of any investigation we may perform or actions taken against other accounts.

Please note that our Privacy Notice was instituted in order to clarify the ways that we collect and share information. It is intended to help our customers make informed decisions about sharing personal data with us when shopping on our web site. The information mentioned in our Privacy Notice refers to information given by customers who visit Amazon.com, not to that information provided by members of our Advantage or Associates programs as part of these programs, or by sellers through our third-party platforms in connection with sales on those platforms.

To read our Privacy Notice in full, please visit the following URL:

http://www.amazon.com/gp/help/custom...?nodeId=468496

Best regards,

Cody J.
Amazon.com Seller Support


Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.