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Old 11-13-2019, 12:50 PM   #1603
Neonxeon Neonxeon is offline
Active Member
Oct 2017

Dear Monty Python fan

Many thanks for your patience whilst we’ve been investigating problems with damaged boxes. Having listened to the feedback from everyone in the chain including the box manufacturer, the packers, the couriers, but most of all you, our customer, we’re delighted to tell you that we are now implementing some measures to make up for the disappointment of receiving a damaged box.

If you are one of those affected, we’re happy to offer one of the following :

An unconditional refund of £10.
An empty replacement box at no cost. We do have a reasonable quantity of spare boxes but they are limited.
A full refund should you decide to return the complete deluxe boxset to our freepost address.

In order for us to arrange this for you as quickly as possible, please can you reply to this email supplying:

Your 6 digit networkonair order number
Photographic evidence of the damage to your order

The offer of a replacement box is made on a first come first served basis. The teams are in place to deal with your choice as quickly as we can, we look forward to receiving your instructions.
I made sure to request the box as fast as possible.
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Thanks given by:
bradenklune (11-13-2019), Gorgon (11-13-2019), Jay G. (11-13-2019), navydavey (11-13-2019), Telmo (11-13-2019)