Quote:
Originally Posted by esm
So I've been slowly ripping my set since it arrived, and it turns out the first season 8 disc has a nice gouge in it that I missed previously. I suppose I should be happy there were no missing discs? 
(And it was the last season; there are definitely worse seasons to have missing episodes.  )
Contacted Best Buy support online, and after the chat crashing multiple times, they eventually insisted my only option was to physically walk into a store with it to do an exchange. Asked them if the store near me had any stock, they said nope, but there's one 30 miles from you that does.
So i guess I'm driving 60 miles tomorrow to exchange this. (And will be physically inspecting the replacement before I leave the store.)
I've done at least a dozen similar exchanges with Amazon, and they've all been completely drama-free. This has...not been ideal. |
I would do another chat and hope you get a rep who isn’t a useless twat.
...but that’s just me.