Quote:
Originally Posted by cuzzin
Went ahead and exchanged it today. I must have looked like a crazy person to the employees, because I asked if could (off to the side and out of the way, of course) go through all of the discs of the replacement, that way I could mix-and-match with my old set if I found other disc issues. Just as I was about to leave, satisfied with the exchange, I noticed that three of the four spines were slashed, and one of the other spines was pretty off-center. So I had to go back up there and ask to swap out my old cases for the new ones.  On the plus side, the new outer-case was much less scuffed up than my original one was. |
I wouldn't be afraid of this experience at all. They should ALL come in relatively decent condition. You have the right to a) inspect the product before leaving the store and b) immediately ask for a replacement.
I would look them straight in the eye and say "You can put me and all your employees through the process of me buying each of these between each inspection, or we can just go through your stock here and now (with no sale occurring yet) until we find a good one.
I worked retail in a prior life and had costumers go though the entire store's stock looking for a product copy that wasn't a factory defect, and we let them do it because they had that right. The store is not the manufacture, they are middle-men.
If enough product is returned from the retail chain to the manufactures to hurt their bottom line, they will improve their QA process or die.
I fear that these things happen so much now because the buyers have become complacent and just accept the defects.
Chris