I've never bought from their own site directly because they don't seem to have that many blus on there compared with their eBay and Amazon stores, but I've been buying from their eBay store for years and never had a problem. In fact they're probably the place I've bought most new region A discs from. Packaging has always been padded envelopes or card mailers, but then I've never bought a box set from them. I've never had any cause to contact their customer services either, so can't comment on that I'm afraid.
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