Quote:
Originally Posted by Dollar Colonel
That's ridiculous. They have an e-commerce platform. They took an email address during the order and they clearly have a working email server when it sent order confirmation emails. There's a newspaper subscription signup at the bottom.
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Having access to e-mail addresses does not mean they have a way to send out a mass e-mail specifically to people who pre-ordered these releases.
Some people may not want to get an e-mail blast that doesn't involve them just because they bought American Rickshaw. I wouldn't expect them to take the time to manually compile each address when that could take away time for shipping DiabolikDVD orders.
There's also no guarantee that the e-mail reaches each customer. I've had packages show up that I didn't know shipped because Google automatically sent them to a promotions sub-folder I never setup. Some of them go to directly to my inbox. It's inconsistent. And that's google, one of the better e-mail hosts.
I've had three occasions where Vinegar Syndrome's automatic shipping notifications were never sent to me, I had to reach out to get a tracking number. They weren't in my spam folder, we don't know why they didn't reach me. Mondo Macabro is experiencing a similar issue with their newsletter. You have a variety of different e-mail domains, each with their own spam filter settings to potentially cause problems, as opposed to a social media blast that anyone can see and is always accessible.
Quote:
Originally Posted by Dollar Colonel
It's possible to be a fan without being a fanatic. Sadly I see this in a lot of label threads on here when any constructive criticism is taken as an existentialist insult and fans rush to defend their idols (yes, I'm aware it's hyperbole but it certainly feels that way). I love coming on here to learn new things about this hobby but more and more I'm seeing "my way or the highway." I'm hoping it's just pandemic fatigue.
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Cauldron Films is too brand spanking new to have any fanboys, or fanatics. I personally think they should have updated more frequently, and earlier than they did. However, they've posted an update and there's nothing more that they can do. The issue causing the delay is outside of their control, they'll certainly get fewer pre-orders for their next release because of this delay, but they've announced that they'll wait until closer to release for their next pre-order window, which sounds reasonable to me.
To find something to complain about at this point smacks of a sense of entitlement that some folks get because they are
The Customer. We paid for a product, we're not that special and Cauldron Films shouldn't have to grovel to give us a sense of satisfaction. They are a new company on their 3rd release, and we're holding them to standards that other labels have had years to reach. It's not reasonable.
The ironic part is that this desire for more communication can have the opposite effect, and make labels engage with us even less. How many insiders have we chased away on this forum?