I recall that when setting up my One I had to tell it which input the TV needed to be on. Perhaps that's the problem and you could redo the setup. If it isn't, then switch to "devices", turning each of them on and off, all while the TV is on. See if some other signal is overlapping with that command on your TV.
If this problem persists you could set one of the soft buttons to correct the solution. That way you wouldn't have to reach for the TV remote every time.
Good luck.
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