Blu-ray Forum - View Single Post - blue ray players and firmware updates in general

86surf · 04-24-2010, 12:10 PM

Ok is it me or does customer support for firmware upgrades gone down hill?
I spent 1/2 and hour on the phone and for the rep from LG to say well sorry there is no fix for this and a update will be released shortly thanks.... I asked when they couldn't give me a answer...

I bought the LG BD370 sometime around October of 2009 it's done 2 updates and has been fine.
I bought Avatar and now it says it needs a firmware update but there are none available.
Avatar eventually plays but this is really anoying it takes a long time for it to recognize the disk and then finally play.

04-24-2010, 12:10 PM	#1
86surf Active Member Top contributor Member since:Sep 2009 Location:colchester Vermont Home Theater Gallery:17	blue ray players and firmware updates in general Ok is it me or does customer support for firmware upgrades gone down hill? I spent 1/2 and hour on the phone and for the rep from LG to say well sorry there is no fix for this and a update will be released shortly thanks.... I asked when they couldn't give me a answer... I bought the LG BD370 sometime around October of 2009 it's done 2 updates and has been fine. I bought Avatar and now it says it needs a firmware update but there are none available. Avatar eventually plays but this is really anoying it takes a long time for it to recognize the disk and then finally play.