Same for me.
I have an 80gb I got a few days after Christmas that is way louder than my 60gb, and I've been trying to exchange it within the 30day window.
They told me they are sold out company wide, and stores that have them just haven't sold what was there before Christmas.
At this point I am about to return it and get the balance on a gift card so when I see one I can grab it. I had over $100 in reward coupons applied to it, and that just takes forever to get them back if I did a straight return.
I live in Apex, NC - and nowhere around us has it.
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