I thought Sammy would of improved CS but it sounds like the same old thing from back when their BD players were paper weights (maybe they still are?). They are terrible to their customers.... I'm sorry you are stuck in the crapper with this one. Keep on them, but be polite along the way (like another poster said). If you are a d*%# then that's all they will be and you will have no shot at getting it fixed/replaced. Let us know what goes on between you and Sammy customer service.
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