I called them 2 weeks ago and complained that they always skip through my first 7-10 titles in the queue. All are BDs but some show as availability NOW or SHORT WAIT and as soon as I return something and check which one they send, they all showed LONG to VERY LONG wait again.
They apologized and told me they're working it out and within a few months this should not happen anymore. Then she offered me 2 free titles to ship immediately (on top of the 3 at a time we have) and that she will make a note on the account to ship out the BDs next.
Last week 1 got Dragon Wars (unfortunately), Mr Brooks, War and shipped out today are The Brave One and Saw IV, which all were LONG to VERY LONG before.
I really do hope they get this fixed sooner rather than later.
I mean I got about 200 movies in the queue at most times anyways, most of which are not available on BD (yet) but getting excited about a title to ship and then it is skipped again made me quite mad.
I've been with them since early 2004 now and tried Blockbuster at some point in between (and canceled after a month of service). Overall I am pretty pleased with their service and most of all the collection they have!
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