Bumping an old thread.
Anyone familiar with Tracking status "
Retention reason : Awaiting proof of purchase/value from addressee" ?
What should be done in this case ?
Further info
- 1 of my parcel from Korea has been retained by customs at "Mumbai EMS" , and current status for it is above.
- Item has invoice in it with all details 100% accurate. Form CN23, invoice etc. It was sent by a regular retailer who has sent many parcels to me in past.
- After researching online on this matter, I could find this :
http://www.mumbaicustoms.gov.in/scripts/complaint.asp
And contacted on related number. The person at other end answered that item is stuck in customs (Which I know from tracking details), so you will need to contact them, and gave me another number.
- Dialing that number since morning and no reply. "Line Kharaab hai, Kripiya baad me prayaas karen" msg.
I had read on some other forum that, they will send a letter asking for proof of purchase as well as invoice. But IMO, if that's gonna happen, than, that should definitely take some 1-2 weeks.
Has anyone come across such situation?