ive had a bad customer experience their as well as my friend, ill give the gist of both.
1. Mine:
they charged me twice for a set of computer speakers, when i asked to get a refund on one of them they said i had to wait something like 2+ weeks to get a refund which is bull****. i ended up waiting but i gave a really bad review for the questionaire.
2. My friends:
he bought a laptop and it broke down after a couple weeks, brought it in to bestbuy and it ended up sitting in their backroom for 30+ days with a note saying "tell customer to take directly to manufacturer. there are two things wrong with this. 1. nobody contacted him about it and 2. he had a product service plan so bb was supposed to fix it, not the manufacturer. he waited another 50 days and after jumping through a couple hoops the manager finally gave him a full refund for the laptop and my friend just bought another one.
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