When I said I'd prefer the product over a refund, they replied, "Unfortunately we cannot send out replacements." My only guess is that since their site doesn't show that it's in stock, they don't want to put a replacement copy on the backburner and issued a refund to prevent any further problems; or maybe it's in their policy not to send replacements for whatever reason.
The tracking info they provided is a big, fat blank, so that doesn't give a clue as to where the set got lost—if it even left their warehouse to begin with.
As to romaji lyrics, yeah, it's just fun sometimes to see how the lyrics are pronounced. I like anime releases that alternate English and romaji lyrics in the opening/closing.
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