Quote:
Originally Posted by Colkurtz88
I got a question for everyone. I bought It's a MAD MAD MAD MAD World during the criterion flash sale in February. I just now was able to try and watch it. Well, during the 2nd half of the movie there was alot of freezing and skipping. I just sent an email to see if I can return it. Has anybody had any issues exchanging defective dics for new ones? Also, what about the Criterions that I buy from Barnes and Nobles? I have alot that I bought in the past that I have not got around to watching yet.If I watch them now and I notice the same issues such as skipping or freezing, I cannot take it back to Barnes and Noble because it's past the time period to return/exchange. Would Criterion be able to replace my disc? I just don't want to be caught with defective discs, naturally.
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Criterion is good about replacing faulty discs. If you emailed them, then they'll probably take care of you. It may take a few weeks, but it should happen.
They replaced my first printing of the Three Colors: White disc within a couple of weeks after my email.