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Old 01-22-2021, 01:54 PM   #9526
jkoffman jkoffman is offline
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Oct 2015

Jebus friggin cripes. Every page of this thread is now just the same questions, same complaints, and same comments about every step of their order's shipping movements. People, you can read before commenting. Maybe HB should create a separate Customer Service thread, except the same people probably wouldn't pay attention to it anyway. Sigh.

Another thought, HB could include this verbiage in their confirmation email:

Originally Posted by GoldenWheels View Post
All orders are shipped via the United States Postal Service. We offer order tracking via the USPS Electronic Verification Service (EVS) but the way orders are tracked comes with a major caveat for anyone used to location by location tracking. EVS offers far less scan points, and as such packages often will have only two to three tracking updates. Once when a label is generated, and after that the next update is often when it hits the Network Distribution Center in your state. By that point, the item is often only a day or two from delivery….but has crossed the country with NO updates. So if you are used to tracking your order point to point as it travels the country, please be aware you will be working with far less data than normal.
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