Items disappearing from Download List on the PSN?

[Groo The Perverted]

Wondering if anyone else has had this problem. I recently formatted my PS3 back to factory settings and have gone about re-downloading all my games and whatnot.

I have a couple accounts that I have used over the years, one I had from the beginning and another I started using primarily (the Groo account) a few years back.

However looking in now there are games and videos missing from my downloads.

1. The God of War: Unearthing the Legend documentary is missing from my video tab. There are only three videos listed in there, but I know for a fact there are more videos that I downloaded.

2. I had downloaded some of the "Welcome Back" games in my old account as well as my new account, however my old account does not have the games in there that I downloaded.

Not very happy about this and cannot understand why they would remove items that I downloaded from the list.

Has this happened to anyone else?

[jeabombers]

Originally Posted by Groo The Perverted

Wondering if anyone else has had this problem. I recently formatted my PS3 back to factory settings and have gone about re-downloading all my games and whatnot.

I have a couple accounts that I have used over the years, one I had from the beginning and another I started using primarily (the Groo account) a few years back.

However looking in now there are games and videos missing from my downloads.

1. The God of War: Unearthing the Legend documentary is missing from my video tab. There are only three videos listed in there, but I know for a fact there are more videos that I downloaded.

2. I had downloaded some of the "Welcome Back" games in my old account as well as my new account, however my old account does not have the games in there that I downloaded.

Not very happy about this and cannot understand why they would remove items that I downloaded from the list.

Has this happened to anyone else?

I was missing inconsequential games when I got my new PS3 (unable to transfer data from old PS3 on time.) Nothing that really bothered me, but the Welcome Back games should be able to be downloaded again (with the same username.) Again, it's not like the welcome back games were really THAT special, and they were free.... It could also be a way of keeping people from cheating the system and downloading the games a 2nd time illegally (someone got PSN AFTER it came back up, wanted to get games for free, got someone's username/password, wanted to d/l.)

[Petra_Kalbrain]

The only thing I'm missing from download list, that I know of, is [b]Angry Birds[\b]. And, since it's still functional on my HDD I haven't worried about it.

[Ascended_Saiyan]

Did you get the items from being a member of PS+? If so, that would probably be why.

[Groo The Perverted]

Originally Posted by Ascended_Saiyan

Did you get the items from being a member of PS+? If so, that would probably be why.

No, I've been a member of PS+ since the beginning and still am. The items that are missing from two accounts are games (LBP & Infamous + the PSP games) from the Welcome Back Promotion that were FREE due to the whole hacking thing, and videos that I either downloaded free on the store from promotions or in the case of the God of War Unearthing the Legend, from the God of War III Ultimate Edition which someone was nice enough to send me the code for.

I know they were there because prior to my resetting my system a few days ago, I had the Unearthing the Legend video downloaded on my PS3, I just never had gotten around to watching it.

In the video tab for my Groo account I KNOW I have downloaded more than three bleeping videos, so the only explanation I can think of is that for whatever reason, they were removed from my account.

Unless there's more than one video tab in the store.

[PirateBooty]

Have you gone into Account Management, then Transaction List (I think), and checked to see that the download history is recognized properly? If they're still there, that's a start.

[androvsky]

Also, try (going by memory here) Account Management on the XMB, Services, and look for the Welcome Back program. Select it, and it should take you to the store and show you your picks. Try downloading them from there.

As for the video tab, the download history there is normally blank, I'm surprised anything shows up there for you.

[Trace17]

When I upgraded to my slim in March I lost flOw. Never showed up in my download history, subscription, no bag in the store saying I ever bought it. But I did, and played it, as my trophies show. It was the only game that (I noticed) I lost, so I just let it go.

[Groo The Perverted]

Originally Posted by androvsky

Also, try (going by memory here) Account Management on the XMB, Services, and look for the Welcome Back program. Select it, and it should take you to the store and show you your picks. Try downloading them from there.

As for the video tab, the download history there is normally blank, I'm surprised anything shows up there for you.

Nope. There's nothing in the transaction history under Account Management, and when I went to the Unearthing the Legend video under BOTH accounts, neither one showed that I had previously gotten it. No shopping cart logo on either account.

Not gonna complain to them about it because I have ZERO faith in them doing anything about it, however it is irritating and frustrating and makes me wonder what else that they have removed from my account history without me knowing it.

[SoCalTiger]

I noticed the same thing. Definitely a PSN Store defect. Someone should file a complaint.

[PirateBooty]

Originally Posted by androvsky

Also, try (going by memory here) Account Management on the XMB, Services, and look for the Welcome Back program. Select it, and it should take you to the store and show you your picks. Try downloading them from there.

Originally Posted by Groo The Perverted

Nope. There's nothing in the transaction history under Account Management, and when I went to the Unearthing the Legend video under BOTH accounts, neither one showed that I had previously gotten it.

I just went and checked in Account Management>Transaction Management>Services List and found everything that I downloaded for "Entitlement".

EDIT: I also looked in Transaction History and Download List and found my free games.

[Xerios]

Originally Posted by SoCalTiger

I noticed the same thing. Definitely a PSN Store defect. Someone should file a complaint.

we live in a day an age now where people fill out class action lawsuits instead

[Groo The Perverted]

Originally Posted by Xerios

we live in a day an age now where people fill out class action lawsuits instead

Nothing wrong with class-action lawsuits at all. This, however, does not rise to the level necessary.

[Psx0005]

This is the inherent danger that lies in us relying on the convenience of the digital world, and this isn't a finger-point at Sony or anyone/anything in particular. I've already made a call to Sony customer service to where we should, as customers, be able to go into our Account Management via a browser and be able to better manage our purchase history and whatnot and be able to "keep a record" of our transactions on our computers, in case we have to go back and dispute something or just plain keep track of what we do in regards to the PSN.

Unsurprisingly, on a somewhat related note, I went back into the Playstation.com website to see what was going on with the Account Management screen and I get this wonderful little note:



Granted, I believe the option to access the PS3 Account Management is still available via the Qriocity/Sony portal but I find it disturbing that this isn't made obvious to the mass customer base who would go to Playstation.com by default only to receive this somewhat misdirecting message.

Looks like another call to Sony's customer service is in order for yours truly.

[Shin-Ra]

I store a copy of every email receipt I receive. It has an order number, date and time purchased.

[Psx0005]

Originally Posted by Shin-Ra

I store a copy of every email receipt I receive. It has an order number, date and time purchased.

Same here. Just like I have every receipt for any massive purchase within the last couple of years scanned in ready-to-print format. Not gonna even include the lock cabinet of the last couple of years of bank statements, work direct deposit statements, and whatnot. My wife says I go overboard, but can't tell people how many times those things have covered me whenever the situation arose.

[Gardenofstone10]

I can't find my welcome back games, either, wth

[PrivatePixel]

Originally Posted by Groo The Perverted

Not very happy about this and cannot understand why they would remove items that I downloaded from the list.

Has this happened to anyone else?

I don't have any games (from my download list) missing, but as I was going through my history of downloaded items, one DLC item disappeared: the "From The Ashes" map pack for Killzone 3. It's still on my hard drive, but if it ever gave out, I may have to re-purchase it.

[Groo The Perverted]

NOTE: I posted this before but it got deleted for some reason.

Originally Posted by ariakon

You can re-download any of your games through the store itself. Go to view all A-Z, then click on the game and it should say "download again." It's annoying that they're gone from your dl list, but you can still download them.

Originally Posted by Groo The Perverted

Nope. There's nothing in the transaction history under Account Management, and when I went to the Unearthing the Legend video under BOTH accounts, neither one showed that I had previously gotten it. No shopping cart logo on either account.

[Trace17]

Originally Posted by Groo The Perverted

NOTE: I posted this before but it got deleted for some reason.

I still see it, I just figured he couldn't read.

On a less-related note, I found out today that the version of flOw I had was from a promotion which was 1-download only. So even though I never deleted it, and only bought a new console (more money for Sony!), I have to pay for the game to play it again. Awesome.

I wonder what other promos, etc. had once-download restrictions...