Do UV rights expire?

[cmleblanc]

I have noticed that I am losing access to a lot of my titles on Flixster, Target Ticket, CinemaNow and M-Go. After a lot of analysis, most of these titles were converted on Vudu using D2D back in June 2013. So I called Vudu and they said that there may be a licensing issue with the UV rights? Does this make sense? I am not able to see these on the UV site either.

[BluTracer]

What titles are you losing wonder if anyone one else is losing the same titles.

[Chiefy]

I enjoy movies on the cloud for what they are; convenience. They are especially nice when traveling, but this is the exact reason why we need to fight for physical media to not go away.

[Blu-ray Neo]

Originally Posted by Chiefy

I enjoy movies on the cloud for what they are; convenience. They are especially nice when traveling, but this is the exact reason why we need to fight for physical media to not go away.

Exactly! You echoed my sentiments exactly.

[OI8T12]

Originally Posted by Chiefy

I enjoy movies on the cloud for what they are; convenience. They are especially nice when traveling, but this is the exact reason why we need to fight for physical media to not go away.

I couldn't have said it better myself.

[cmleblanc]

Originally Posted by BluTracer

What titles are you losing wonder if anyone one else is losing the same titles.

My Target Ticket and CinemaNow collections are missing over 700 titles that are UV on their site. I did massive D2D conversions back in June 2013. I don't think it's specific to a title, but rather the timeframe of over a year. A strange example is The Big Bang Theory - seasons 1, 2 and 5 were redeemed on Vudu in April 2013 and are missing everywhere but Season 6 (even though it may be unavailable) shows up everywhere and was redeemed on Flixster in Sept 2013. When I called Vudu, they thought there may be a 1 year licensing issue that needed to be renewed.

[Zu Nim]

Originally Posted by cmleblanc

My Target Ticket and CinemaNow collections are missing over 700 titles that are UV on their site. I did massive D2D conversions back in June 2013. I don't think it's specific to a title, but rather the timeframe of over a year. A strange example is The Big Bang Theory - seasons 1, 2 and 5 were redeemed on Vudu in April 2013 and are missing everywhere but Season 6 (even though it may be unavailable) shows up everywhere and was redeemed on Flixster in Sept 2013. When I called Vudu, they thought there may be a 1 year licensing issue that needed to be renewed.

You cannot lose your UV rights to a title unless you delete them. There is no 1-year licensing issue as far as your rights are concerned. Whether a retailer has the rights to stream a movie is another issue.

I believe Target Ticket and CinemaNow both have issues with large collections. I believe I read something about them having trouble around the 1000-1200 mark, but I can't recall exactly.

[cmleblanc]

Originally Posted by Zu Nim

You cannot lose your UV rights to a title unless you delete them. There is no 1-year licensing issue as far as your rights are concerned. Whether a retailer has the rights to stream a movie is another issue.

I believe Target Ticket and CinemaNow both have issues with large collections. I believe I read something about them having trouble around the 1000-1200 mark, but I can't recall exactly.

I have about 1500 movies in my collection and a lot of TV shows. Half of the TV shows exported as individual episodes rather than seasons which inflates my counts. But Flixster, TargetTicket, CinemaNow and M-Go do not show anything over 1000. Only Vudu has the correct counts, but since I redeemed nearly everything on their site, I would expect them to be the most accurate. What is strange is that I have unlinked/linked Flixster several times and each time, my record count gets less and less. So it looks to me like they are losing rights, not sure whether it is by title or timeframe. I would just like to understand this better. Of course, the UV website and customer service is no help.

[Zu Nim]

They're not losing rights, or at least not en masse like it would appear to you. It's a specific problem with the retailers you listed and total library sizes. I checked my own collection at CinemaNow after you posted and it cuts off at something over 1000 (I assume it has something to do with TV episodes mixed in). I think TargetTicket uses the same back end as CinemaNow so it's not surprising that they both fail the same way. Flixster is different and exhibits slightly different problems, as you've noted.

I think you'll find most people will recommend sticking with VUDU because they seem to do the best job overall. You should also complain to the other retailers that they're serving you poorly after you embraced the very thing they're promoting: UltraViolet. Why would you buy anything from those retailers when they can't even present your collection properly?

Unfortunately UV doesn't really have anything in the way of customer service, they rely on their retailers. It's not simple like the one-stop-shopping of iTunes - and even then, iTunes Support will send you to the various studio support sites when some issues crop up.