Samsung D5530 - discs not loading?

[Phil92]

Hi there,

all the Blu-rays I've tested on this player (except for the occasional two that don't have a load-up screen) appear to be unplayable. They don't get past the initial start-up screen.

I've reset the player to factory settings and it's the same problem. The player is not connected to the Internet, so if a software update is needed, I'm screwed.

Here's an online manual guide. I'm probably missing something really obvious, but if someone could help me, it'd be greatly appreciated.

Regards,
Phil

[chip75]

Do DVDs work Phil?
When you say start-up screen do you mean the one where you select the disc's language and not the main-menu?
Is the remote unresponsive on the start-up screen or do you get a error message when you try and press select?

The only thing I can think of is that the Parental Lock has switched on and it's stopping playback. Restoring the factory settings should have removed that function but you could try again, remove the disc and hold down STOP for fives seconds on the front panel.

[Phil92]

Originally Posted by chip75

When you say start-up screen do you mean the one where you select the disc's language and not the main-menu?
Is the remote unresponsive on the start-up screen or do you get a error message when you try and press select?

I don't even get to the language screen. On Disney Blu-rays, I get a still image of the castle and one of my Universal discs wouldn't play at all. The only studio I've had success with is 20th Century Fox. Trying to skip on the remote does no good.

I would say the laser reader's gone, but that's clearly not the case as some of the Blus work and all of my DVDs do.

I'll try holding down the stop button. Thanks.

[Phil92]

UPDATE: Still no dice.

I switched it on and off from the mains and even tried putting it in another plug socket. Tested The Little Mermaid. The Disney castle load screen and the language screen blended weirdly (picture below), I was able to press select and get to the trailers, but the image kept jumping/crossing over like a scratched disc (obviously there was nothing wrong with it). Same thing on a few others I tried, too (also Disney). It's weird because it plays other discs just fine. Maybe the laser's temperamental? How would I go about cleaning it? Is there a disc?

[Show spoiler]

[chip75]

Originally Posted by Phil92

It's weird because it plays other discs just fine. Maybe the laser's temperamental? How would I go about cleaning it? Is there a disc?

Amazon have a few under Blu-ray lens cleaners. They're worth a shot. It sounds like the laser maybe failing but a clean might help.

[Phil92]

Originally Posted by chip75

Amazon have a few under Blu-ray lens cleaners. They're worth a shot. It sounds like the laser maybe failing but a clean might help.

Ordered. Shall let you know the outcome.