Amazon no longer exchanges but return & refund only? - Blu-ray Forum

JediFonger · 11-02-2022, 04:11 PM

just got off the phone w/customer service. is it true that amazon.com company-wide no longer offers exchanges? you can only return for refund? this is news to me.

hariseldon · 11-02-2022, 07:08 PM

Doesn't sound right. Looking at my 2 items that are still in return window, there is a Return or Refund button. I didn't want to go any further.

I'm not even sure this would make a lot of sense as a Holiday Policy.
Is this a new Amazon item, a FBA or 3rd Party or Warehouse/Clearance product ?

New/Sealed item, open - damaged/defective, or just a return

RustinCohle · 11-02-2022, 07:11 PM

Uh no? I do exchanges all the time still with Amazon.

JurassicBD · 11-03-2022, 05:20 AM

Amazon doesn't offer exchange if the item is out of stock. I don't believe they offer exchanges for most items that aren't sold by amazon itself, only shipped by... For those you have to contact the seller itself.

11-02-2022, 04:11 PM	#1
JediFonger Blu-ray Guru Member since:Nov 2009 4K collection:248 Blu-ray collection:1350 DVD collection:144 Digital collection:1 Trading Score:47 Timezone GMT: -5	Amazon no longer exchanges but return & refund only? just got off the phone w/customer service. is it true that amazon.com company-wide no longer offers exchanges? you can only return for refund? this is news to me.

11-02-2022, 07:08 PM	#2
hariseldon Blu-ray Count Top contributor Member since:Jul 2010 Location:Charlotte, NC 4K collection:- Blu-ray collection:- DVD collection:- Digital collection:- Trading Score:185 Timezone GMT: -5	Doesn't sound right. Looking at my 2 items that are still in return window, there is a Return or Refund button. I didn't want to go any further. I'm not even sure this would make a lot of sense as a Holiday Policy. Is this a new Amazon item, a FBA or 3rd Party or Warehouse/Clearance product ? New/Sealed item, open - damaged/defective, or just a return Last edited by hariseldon; 11-02-2022 at 10:03 PM.

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11-02-2022, 07:11 PM	#3
RustinCohle Blu-ray Ninja Member since:Mar 2016 Trading Score:238 Timezone GMT: -5	Uh no? I do exchanges all the time still with Amazon.

11-03-2022, 05:20 AM	#4
JurassicBD Blu-ray Samurai Top contributor Member since:Aug 2017 Location:Babylon the Great 4K collection:1379 Blu-ray collection:5517 DVD collection:407 Blu-ray reviews:7 Trading Score:1 Timezone GMT: -4	Amazon doesn't offer exchange if the item is out of stock. I don't believe they offer exchanges for most items that aren't sold by amazon itself, only shipped by... For those you have to contact the seller itself.

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