Old Defective 61" DLP = Brand New 58" Plasma. Thank you Best Buy!

[zak88lx]

I purchased a 61" Samsung DLP (HL-R6168W) back in November of 2005 from Best Buy with a 5yr PSP.
The TV had been great until about 3 months ago when a 4" shadow appeared on the left side of screen.
The TV was sent out for repair twice under the Best Buy PSP but the repair shop was unable to resolve the issue within 60 days so Best Buy initiated an exchange.

My Wife and I went to Best Buy tonight to see what they would offer us in exchange.
I was bracing myself for some really bad news as I was expecting a 42" Dynex or maybe a $750 credit.

We spoke to an associate in the TV area and we explained our situation to him.
He looked at our original receipt and told us that he needed to check with his manager.
He came back a few minutes later and he led us over to the big screen plasma section.

He pointed to the Samsung 58" PN58B850 plasma that was priced at $4,499.99 and asked us if it was an acceptable replacement.
My wife and I looked at each other and we almost burst out laughing!
We were both trying to act all calm and cool but we were actually as giddy as school girls on the inside.

As soon as we hit the parking lot we high-fived each other and started celebrating like we had just won the lottery.
This is the one time where purchasing the extended warranty actually payed off.