"Retailers Estimate Xbox 360 Failure Rate High as 33 Percent"

[Matt X]

http://www.dailytech.com/article.aspx?newsid=7892

heh heh heh...KISS THE RING, B#%*h!

[phranctoast]

wow. I figures the number high, but 30% is crazy. seems like there should be a recall. I dont believe more than 30% of the laptop batteries that sony made were faulty.

[movies3]

why even buy that.... thats just crazy

[aaronwt]

My three 360s are working fine. But I do have an MS warranty with them until into 2009.

[desmond]

eventually this will end up in courts; apple had some issues with ipod's battery failures in eu.

[jorg]

thats like 3 million consoles
at lest and i havent heard of 1 faulty ps3?

[movies3]

Originally Posted by aaronwt

My three 360s are working fine. But I do have an MS warranty with them until into 2009.

you must be a lucky one

[BluManta]

Originally Posted by jorg

thats like 3 million consoles
at lest and i havent heard of 1 faulty ps3?

Yeah, there was a faulty PS3 lol. Someone in blu-ray.com said it. It wasn't reading discs properly so they got a new one.

[What'sHD]

You know about the dude who had 11 consoles fail...

If the fail-rate is actually about 5% as 'claimed', the probability of 11 straight failures is ~ 5 * 10 ^ (-15). Or 5 parts in a 1000 Trillion. Given that they sold 10M of them, who thinks that 5% sounds plausible anymore? Alternatively, that is one unlucky dude.


But, given a 33% failure rate, probability of 11 failures becomes a more plausible "5 parts in a Million".

My guess is about 25-30%.



P.S. If my math/reasoning is wrong, do correct me.

--

[What'sHD]

If we treat 11 failures as an event, then the probability of one or more such events happening in a population of 10M is one in a billion, using a fail-rate of 5%.

Only when we use a fail-rate of 33% does the 'probability of one or more such events happening in a population of 10M' approach 1 (or 100%).

So, it seems 33% might be a fair estimate since such an "event" has already happened and is officially confirmed.


Btw, for fail-rate of 20%, the probability is around 0.2 (or 20%). So, if my logic/math is correct, 20% is too low a fail-rate.

[Matt X]

http://www.dailytech.com/article.aspx?newsid=7903

"Micromart, which used to repair the Xbox 360, has posted a notice on its website that it “has now withdrawn from offering a repair service for the dreaded 3 Red Lights fault.”

The company states that, “This problem is endemic on the Xbox 360 console and the volume has made this repair non-viable.” Micromart will also no longer fix Xbox 360 consoles that display screen freezing problems. The company, however, will continue to support all other repairs to the consoles."

[Nismobeach]

Yet even more proof that the 360 is nothing but a piece of junk.

[movies3]

Originally Posted by Nismobeach

Yet even more proof that the 360 is nothing but a piece of junk.

yea, i wouldnt say a piece of junk but close to it. My friend has had his for about 5 months, and his is shutting down and refreshing its self on its own. I just laughed and said you should have went with a ps3.

[CptGreedle]

That sounds like my dad's tv, it turns itself off and on randomly all the time.
XBOX... the possessed gaming system.

[Sylin]

Not meaning to thread crap, and this is just my opinion (hence why we're all here), but I think a lot of people on this forum bash the XBOX 360 expressly because it is (a) not Sony, and (b) doesn't include a BD player/has an HD-DVD add-on, both of which are poor reasons and completely out of context. Its primary purpose is to be a video game console, not a DVD player. And as a console, it trumps the PS3 in MOST of the ways that really matter to gamers (graphics, interface, game selection, online play, etc).

I'm not an MS fan by any means... I'd actually LOVE for the PS3 to become a more dominant console. But bashing for bashing's sake is pointless.

It's true that there are an abnormally high rate of hardware failure issues with the X360 (probably due to inferior assembly), but simple logic tells us that because there are more X360's on the market, and because it has been around longer, you are bound to hear more about said failures than PS3 failures. Having tinkered with both consoles, I don't think either are built particularly well inside, but kudos to Sony for giving the PS3 a much more solid chassis.

There's no way in hell the X360 has a 30% failure rate--the Department of Consumer Affairs would REQUIRE Microsoft to recall the product in the US, and there'd be major class-action suits all over the place. And as for the guy who went through 11 units, I also doubt the validity of that--a lot could be said for how he treated the unit, or, for all we know, he had major electrical issues in his home wiring that could have been to blame as the X360 is a power hog.

I'm on these forums to support BD, too... but I don't see the need to take shots at the X360 every day just because it isn't in the BD camp (if it WAS, I think many of you would be singing a different tune). After all, what's MS supposed to do? Sony is their competitor, so they can't exactly put a BD drive in the X360. That would be like GM using Nissan engines for their cars.

Oh wait... they do that.

Maybe when Blu-ray decisively wins the format war (ie. when Toshiba discontinues HD-DVD production), then MS will ink some deal to put a BD drive in their next-gen console. But for the time being, their hands are tied by circumstance. And as for hardware failure, it's a video game console--it's a device that is most likely abused (and overused) terribly by the majority of its adolescent users, and destined to incur problems as a result.

[Shin-Ra]

No doubt there's a lot of hot air but the simple fact remains - the Xbox 360 failure rate is unacceptably high.

[Ender]

I take good care of my consoles, and have never had any trouble with any of them, including a launch PS1 and early PS2, until the 360. First it started getting disc read errors, then progressed to scratching discs. I dumped it before it progressed to the ring of death and haven't looked back. If MS can pull their head out of their ass and build a reliable 360, I'll pick up another, but I'm not rolling the dice again with any of the current models.

[What'sHD]

Originally Posted by ikcizokm

There's no way in hell the X360 has a 30% failure rate--the Department of Consumer Affairs would REQUIRE Microsoft to recall the product in the US, and there'd be major class-action suits all over the place. And as for the guy who went through 11 units, I also doubt the validity of that--a lot could be said for how he treated the unit, or, for all we know, he had major electrical issues in his home wiring that could have been to blame as the X360 is a power hog.

The first statement is a circular argument... "If 360 has 30% failure, then DCA would have recalled them and since they haven't, the 360 does not have 30% failures."

Point is that the 30% figure has to be established first and stories such as the 11 failures (he had no electrical issues, listen to the mp3 of his call to xbox support) will help lead DCA etc to investigate.

Unless MS releases actual full-on figures to any non-govt investigation (fat chance), the only tool is statistical analysis of failures as reported. And such analysis leads to the conclusion that 3-5% failure-rate is MS' wet dream.



Personally, my 1st 360 died. I sold the replacement after I got the PS3 since the warranty was not extended.

[dialog_gvf]

Originally Posted by ikcizokm

There's no way in hell the X360 has a 30% failure rate--the Department of Consumer Affairs would REQUIRE Microsoft to recall the product in the US, and there'd be major class-action suits all over the place.

There wouldn't be class actions until a large number of users are outside warranty. If most are handled under warranty, there would be no basis for a class action.

XBOX 360 RECALL.net
Xbox360defective.com
Petition for Xbox 360 recall

Those would seem to be an excessive reaction for a 3-5% failure rate.

Gary

[aaronwt]

Originally Posted by movies3

you must be a lucky one

No luck. All my electronics run off a UPS so I have no power surge problems to worry about. That goes a long way to preventing any problems. There are power surges and brown outs all the time, especially in the Summer. Any one of which can cause a failure with electronics or cause a premature death. The person who had 11 bad 360's had some type of external influence that had to be causing the problem. The odds of getting 11 bad consoles would be astronomical.
I never plug any piece of electronics straight into an electrical outlet. I always plug it in to a UPS. Even for a minute I will use a UPS. A minute is all it takes if surges or brown outs occur during that short time. Plus if a house has old or improper electrical wiring, that can cause many problems too.