Pioneer Kuro Firmware Update

[bda4life]

For those of us who have a Pioneer Kuro 5020, 6020, 111FD and 151FD, I received the following e-mail today about a firmware update for these models (I hope this works):


Important: Notice of Firmware Update for PDP-5020FD, PDP-6020FD, PRO-111FD, and PRO-151FD

Dear Valued Customer

Thank you for registering your Pioneer Elite® PRO-111FD KURO™ high-definition television. In an effort to provide you with a high quality viewing experience, we would like to make you aware of a new firmware update to improve the performance of your television..

Note: The firmware update is intended solely for the following KURO models: PDP-5020FD, PDP-6020FD, PRO-111FD, and PRO-151FD. The firmware update should not be used with any other Pioneer or Elite models.

The firmware update addresses the following:



In some instances, while watching some digital television programs, a Pioneer logo may appear on-screen. This firmware update resolves that issue.


Additional support for MPEG audio output on some digital television channels not previously supported.


Elimination of potential audio noise that may occur at the end of a wave (.wav) file when using the Home Media Gallery feature for playback of certain files.


Elimination of potential video noise that may appear in the top left corner of the television when using the slide show mode in Home Media Gallery.


Correct display of programming information on the Channel Banner when using the television's tuner.

Even if you are not currently experiencing any issues with your KURO flat-panel television, we still recommend that you install the free firmware update.

Installation of the update should take approximately 10 minutes to complete.

HOW TO OBTAIN THE FREE FIRMWARE UPDATE:

Pioneer is offering the following three options for consumers to obtain the free firmware update:


Download the free update to a computer here and transfer the update to a USB flash drive (28MB of free space required) for insertion into the plasma; OR
Order on-line a USB flash drive containing the free update by accessing the following URL: http://parts.pioneerelectronics.com/pdpfirmware; OR
Order by phone a USB flash drive containing the free update by calling Pioneer Customer Service toll free at 800-421-1404 and then transferring to the Parts Order Department (select Option 1)

HOW TO DETERMINE IF THE FIRMWARE UPDATE HAS ALREADY BEEN INSTALLED:

To determine if the new firmware update has already been installed on a PDP-5020FD, PDP-6020FD, PRO-111FD, or PRO-151FD, please power on the television and do the following:

With the unit on, press the Home Menu button on the remote control
Press the Down arrow button five times and select "Setup." Then, press the Enter button
Press the Down arrow button five times and select "System Setup." Then, press the Enter button
Press the Up arrow button once and select "Technical Info." Then, press the Enter button.
The software version information will display on the television screen. If the current software version displayed on the screen is less than 0904-0401, the firmware update needs to be performed. If it is larger than 0904-0401, the firmware update does not need to be performed.

If you have any questions, please contact Pioneer Customer Service toll free at 800-421-1404. Pioneer service representatives are available Monday through Friday, 9:00 a.m. to 7:30 p.m. (Eastern Time), except on holidays.

Sincerely,

Pioneer Electronics (USA) Inc.

When I get home today, I am planning to do the update.

[naturephoto1]

I have tried unsuccessfully to install the update 4 times on my Elite PRO-111FD. I called Customer Service and they spent about 20 minutes with me additionally without success. The firmware update would not start any of the times. Right now I have a case # on this. By the way, the Pioneer Customer Service Rep tried the update on their own TV without success (update would not start), but that may be due to their set having the up-to-date firmware. In any case, I am unable to do mine at present and will have to have Pioneer get back to me and they will have to figure out the problem.

Rich

[sheedoe]

Umm I can't find the link to download the update file .

[naturephoto1]

Originally Posted by sheedoe

Umm I can't find the link to download the update file .

Did you receive an e-mail?

Here is what I received from Pioneer:

Important: Notice of Firmware Update for PDP-5020FD, PDP-6020FD, PRO-111FD, and PRO-151FD

Dear Valued Customer

Thank you for registering your Pioneer Elite® PRO-111FD KURO™ high-definition television. In an effort to provide you with a high quality viewing experience, we would like to make you aware of a new firmware update to improve the performance of your television..

Note: The firmware update is intended solely for the following KURO models: PDP-5020FD, PDP-6020FD, PRO-111FD, and PRO-151FD. The firmware update should not be used with any other Pioneer or Elite models.

The firmware update addresses the following:



In some instances, while watching some digital television programs, a Pioneer logo may appear on-screen. This firmware update resolves that issue.


Additional support for MPEG audio output on some digital television channels not previously supported.


Elimination of potential audio noise that may occur at the end of a wave (.wav) file when using the Home Media Gallery feature for playback of certain files.


Elimination of potential video noise that may appear in the top left corner of the television when using the slide show mode in Home Media Gallery.


Correct display of programming information on the Channel Banner when using the television's tuner.

Even if you are not currently experiencing any issues with your KURO flat-panel television, we still recommend that you install the free firmware update.

Installation of the update should take approximately 10 minutes to complete.

HOW TO OBTAIN THE FREE FIRMWARE UPDATE:

Pioneer is offering the following three options for consumers to obtain the free firmware update:


1) Download the free update to a computer here (http://www.pioneerelectronics.com/PU...+and+PRO-151FD) and transfer the update to a USB flash drive (28MB of free space required) for insertion into the plasma; OR
2) Order on-line a USB flash drive containing the free update by accessing the following URL: http://parts.pioneerelectronics.com/pdpfirmware/ OR
3) Order by phone a USB flash drive containing the free update by calling Pioneer Customer Service toll free at 800-421-1404 and then transferring to the Parts Order Department (select Option 1)

HOW TO DETERMINE IF THE FIRMWARE UPDATE HAS ALREADY BEEN INSTALLED:

To determine if the new firmware update has already been installed on a PDP-5020FD, PDP-6020FD, PRO-111FD, or PRO-151FD, please power on the television and do the following:

1) With the unit on, press the Home Menu button on the remote control
2) Press the Down arrow button five times and select "Setup." Then, press the Enter button
3) Press the Down arrow button five times and select "System Setup." Then, press the Enter button
4) Press the Up arrow button once and select "Technical Info." Then, press the Enter button.
5) The software version information will display on the television screen. If the current software version displayed on the screen is less than 0904-0401, the firmware update needs to be performed. If it is larger than 0904-0401, the firmware update does not need to be performed.

If you have any questions, please contact Pioneer Customer Service toll free at 800-421-1404. Pioneer service representatives are available Monday through Friday, 9:00 a.m. to 7:30 p.m. (Eastern Time), except on holidays.

Sincerely,

Pioneer Electronics (USA) Inc.

[Sonny]

I've seen it all now !!! A firmware update for my TV"s!! I'll give it go... They might have taken it down since it's not working!?!?! I have not had any of those issues!! Better safe than sorry, like Pioneer said! LOL!

[sheedoe]

Nope no e-mails. Thanks for the link .

[Driver_King]

Originally Posted by bda4life

Order on-line a USB flash drive containing the free update by accessing the following URL: http://parts.pioneerelectronics.com/pdpfirmware;

That URL is wrong. There should be a / at the end of the link, not a ;.

This is the correct URL:

http://parts.pioneerelectronics.com/pdpfirmware/

[naturephoto1]

Originally Posted by Driver_King

That URL is wrong. There should be a / at the end of the link, not a ;.

This is the correct URL:

http://parts.pioneerelectronics.com/pdpfirmware/

Both links are correct in my 2nd posting.

Rich

[RogerR]

Hi. I initially had the same problem as the poster above with the update not starting, so I tried something that turned out to solve the problem. After you download the zipped file, you have to open the resulting folder and copy only the folder entitled "Update" to the memory stick. If you copy the external folder that starts with PDP . . ., the update won't start.
Good luck, everyone.

[RogerR]

The update just completed successfully on my 5020. Everything seems fine, the Tech Info screen shows the new firmware number.

[sheedoe]

Before I install the update, can anyone confirm whether your calibrated settings stays put after the update? I've done some RBG value changes with ControlCAL and would hate to see it revert back to factory setting.

[RogerR]

Sheedoe,
I'll check that for you in a few minutes. I'm waiting for my channel search to finish. I should mention that I'll only be able to check basic settings on Contrast/Brightness and the like.

[RogerR]

Sheedoe, after updating, all of my prior settings are unaffected. That includes things like Contrast and Brightness for particular inputs. I haven't done any changes with ControlCal, however. Hope that helps.

[sheedoe]

Originally Posted by RogerR

Sheedoe, after updating, all of my prior settings are unaffected. That includes things like Contrast and Brightness for particular inputs. I haven't done any changes with ControlCal, however. Hope that helps.

Thanks Roger! I'm on my way to do the update .

Edit: Update was a success!!

[Sonny]

I just updated & everything went smooth & perfect! Easy as pie!

[naturephoto1]

Originally Posted by RogerR

Hi. I initially had the same problem as the poster above with the update not starting, so I tried something that turned out to solve the problem. After you download the zipped file, you have to open the resulting folder and copy only the folder entitled "Update" to the memory stick. If you copy the external folder that starts with PDP . . ., the update won't start.
Good luck, everyone.

I did just copy the folder entitled "Update". Each and every time, nothing happened with the memory stick to load anything onto my TV. That was a total of 6 times and 6 failures.

Rich

[RogerR]

I wonder if your USB port is reading properly. Have you tried using it to view photos copied to the memory stick? Or did you try a different stick, if you have a second one?

[naturephoto1]

Originally Posted by RogerR

I wonder if your USB port is reading properly. Have you tried using it to view photos copied to the memory stick? Or did you try a different stick, if you have a second one?

I only have the one memory stick. I have never tried to load photos onto the TV. Also, and I can not comment that it may be that I have the PRO-111FD. As I said the Pioneer Rep had the same problem loading on their PRO-111FD (but theirs had the current Firmware).

Rich

[Sonny]

Originally Posted by naturephoto1

I only have the one memory stick. I have never tried to load photos onto the TV. Also, and I can not comment that it may be that I have the PRO-111FD. As I said the Pioneer Rep had the same problem loading on their PRO-111FD (but theirs had the current Firmware).

Rich

What computer OS are you using? Windows/Mac OS X ?

[crea78]

I d/l the 28mb file onto a usb thumb drive and connected it to my 5020FD. The TV finds the USB drive, but it gives me an error when I click on it. Is there something I need to do to access this file?