Wanna express my disatisfaction with Best Buy - Blu-ray Forum

MovingPictureObsess · 11-18-2009, 01:44 AM

So I wanted to order The Gone With The Wind UCE off of Amazon, but I went into Worst Buy.

They had the like 6 DVD versions of the UCE mixed in to the Blue Ray section. and they showed a peice of 45.99. So, I mistakingly picked it up took it home, opened it and realized it was the DVD version and kicked myself in the head.

When I called managment to ask if anything could be done, they informed me that no exchange for Bluray or refund could be made because it was opened. When I expressed my recommendation to the store manager that he keep the DVD UCE away from the blu section he rudely responded that he (without even checking) didn't see any DVDs mixed with blurays and nothing could be done. He was very rude and not apologetic.

When I got on the phone with Corporate to have a three way with the store manager, the store put on a different female manager. She determined that I could exchange my opened DVD copy for the one bluray UCE that they have which is 56.99 );. So instead of trying to sell the DVD copy I am gonna go and give them this opened DVD version and exchange it with the 56.99 blu. Last time I ever shop at worst buy. I always shop amazon but every now and then since they opened, I have shooed best buy. But now I will only stick to Target exclusives, Wally world and Amazon.

And yeah it was my falt for not reading the fine print, but what frustrates me most is the way I was treated by store management. I am infuriated with Worst Buy.

MovingPictureObsess · 11-18-2009, 01:47 AM

So I wanted to order The Gone With The Wind UCE off of Amazon, but I went into Worst Buy.

They had the like 6 DVD versions of the UCE mixed in to the Blue Ray section. and they showed a peice of 45.99. So, I mistakingly picked it up took it home, opened it and realized it was the DVD version and kicked myself in the head.

When I called managment to ask if anything could be done, they informed me that no exchange for Bluray or refund could be made because it was opened. When I expressed my recommendation to the store manager that he keep the DVD UCE away from the blu section he rudely responded that he (without even checking) didn't see any DVDs mixed with blurays and nothing could be done. He was very rude and not apologetic.

When I got on the phone with Corporate to have a three way with the store manager, the store put on a different female manager. She determined that I could exchange my opened DVD copy for the one bluray UCE that they have which is 56.99 );. So instead of trying to sell the DVD copy I am gonna go and give them this opened DVD version and exchange it with the 56.99 blu. Last time I ever shop at worst buy. I always shop amazon but every now and then since they opened, I have shooed best buy. But now I will only stick to Target exclusives, Wally world and Amazon.

And yeah it was my falt for not reading the fine print, but what frustrates me most is the way I was treated by store management. I am infuriated with Worst Buy.

MovingPictureObsess · 11-18-2009, 01:48 AM

So I wanted to order The Gone With The Wind UCE off of Amazon, but I went into Worst Buy.

They had the like 6 DVD versions of the UCE mixed in to the Blue Ray section. and they showed a peice of 45.99. So, I mistakingly picked it up took it home, opened it and realized it was the DVD version and kicked myself in the head.

When I called managment to ask if anything could be done, they informed me that no exchange for Bluray or refund could be made because it was opened. When I expressed my recommendation to the store manager that he keep the DVD UCE away from the blu section he rudely responded that he (without even checking) didn't see any DVDs mixed with blurays and nothing could be done. He was very rude and not apologetic.

When I got on the phone with Corporate to have a three way with the store manager, the store put on a different female manager. She determined that I could exchange my opened DVD copy for the one bluray UCE that they have which is 56.99 );. So instead of trying to sell the DVD copy I am gonna go and give them this opened DVD version and exchange it with the 56.99 blu. Last time I ever shop at worst buy. I always shop amazon but every now and then since they opened, I have shooed best buy. But now I will only stick to Target exclusives, Wally world and Amazon.

And yeah it was my falt for not reading the fine print, but what frustrates me most is the way I was treated by store management. I am infuriated with Worst Buy.

OrlandoEastwood · 11-18-2009, 01:49 AM

They irritate me too at time at my local Best Buy, but I ignore it. I see no need in fighting with them since Target is next door to them in my town.

cbo · 11-18-2009, 01:51 AM

This should go in the "RAW DEAL" section

SlmShdy1 · 11-18-2009, 01:52 AM

Don't say it's your fault. I know of some BD's that don't have that little Blu tab at the top to indicate it's a Blu-ray. If their store associates weren't so dumb, then they wouldn't have mixed the DVD in with the BD section.

pacificvibes · 11-18-2009, 01:52 AM

I get your dissatisfaction with Best Buy, but its not worth making two threads

un4gvn94538 · 11-18-2009, 01:52 AM

hate to break it to you but horrible customer service isnt limited to just best buy which i had a brain dead employee standing around the custer service desk this morning checking her phone and talking with others. i had my pre order pc printout, my credit card and my D.L. on the counter. after a few minutes i kinda loudly asked if anyone was working today

but as i said, this isnt just limited to best buy. there have been plenty of other times and stores i had crappy service. basically the only thing you can do is shop only at places that have good service regardless of price.

TheForce8686 · 11-18-2009, 01:53 AM

How many sections are you going to post this in?

retablo · 11-18-2009, 01:53 AM

I bought a box set in there a while back, never opened it, but they wouldn't refund or even exchange it because it was like 33 days after I bought it, and their policy is 30 days, I think. I can imagine that for something opened, but for something unopened still in the shrinkwrap? I shop at Fry's and Amazon now.

OrlandoEastwood · 11-18-2009, 01:53 AM

Quit spamming this in almost every section. We get it, Best Buy; in your opinion, sucks.

pacificvibes · 11-18-2009, 01:54 AM

UGH I dont feel sorry for you anymore. QUIT clogging the threads

progers13 · 11-18-2009, 01:55 AM

I'm surprised the first manager gave you such a hard time. A few years back I bought a copy of Spy Game on DVD. I wanted the widescreen version and didn't realize there was a 4:3 full screen version on the shelf in the same section. I realized it (obviously) after I opened it and started to watch it. I took it back and they allowed me to exchange it for the widescreen version, even though it was opened. Like you said about not looking at it more closely, I was at fault for not realizing I bought the wrong version. I didn't expect them to allow me to exchange it, but I figured I'd give it a shot and they didn't give me any grief. In your case, they made it right by allowing you to exchange it so long as you pay the blu-ray price (which you would have paid had you picked up the blu in the first place, right?). I'm not defending the actions of the first store manager, but you did the right thing by calling Corporate, and the store made it right. I'd be more upset if Corporate told you to p*ss off, but the bottom line is they made it right. It's unfortunate that the store has a d*ck of a manager, but I don't think you can paint the whole company with the broad stroke of the brush - especially since they worked with you to make it right.

crazyBLUE · 11-18-2009, 01:55 AM

Quote:

Originally Posted by TheForce8686

How many sections are you going to post this in?

17

Blu-Benny · 11-18-2009, 01:55 AM

hate to tell u dude, but there are hardly and stores that take movies back once they are opened.

and yes, i've had custome service @ lots of stores like this, it's not limited to just best buy.

Underworld54 · 11-18-2009, 01:55 AM

But it was your fault that you picked up the dvd version. In the end you got what you wanted but you certainly were not entitled to get an exchange. When I went to pick up John Adams the other day the Blu-ray and dvd versions were in the same isle and pretty close to each other and with just the slightest effort I chose the version I wanted, the Blu-ray version. There's customer service for if the store make a mistake but it was in fact your mistake for choosing the wrong edition. The blame lies strictly with you my friend.

I just looked at both editions online and do not understand how you made the mistake. The tip clearly has the blue bar at the top and say's Blu-ray. Maybe instead of blamming others maybe you should take an extra few secconds next time and read.

OrlandoEastwood · 11-18-2009, 01:56 AM

Quote:

Originally Posted by pacificvibes

UGH I dont feel sorry for you anymore. QUIT clogging the threads

Agreed. PV, how's it goin' man?

Hi-Def Steve · 11-18-2009, 01:56 AM

Now this is what I call a Hot Deal!

Blu-Benny · 11-18-2009, 01:57 AM

wow, 3 threads on the same subject....really???

MovingPictureObsess · 11-18-2009, 01:57 AM

Yeas sorry about the double threads. Frustrations abounded at the time.

Yeah associates need bootcamp. Yeah at least she's letting me exchange it after I opened DVD version but that best buy is out of control in so many ways. Anyway I've hung up my towel with best buy will no longer get the urge to shop occasionally Amazon it's me and you 120%

11-18-2009, 01:44 AM	#1
MovingPictureObsess Active Member Member since:Jul 2009 Location:Northeast US Blu-ray collection:137 DVD collection:10 Timezone GMT: -5	Wanna express my disatisfaction with Best Buy So I wanted to order The Gone With The Wind UCE off of Amazon, but I went into Worst Buy. They had the like 6 DVD versions of the UCE mixed in to the Blue Ray section. and they showed a peice of 45.99. So, I mistakingly picked it up took it home, opened it and realized it was the DVD version and kicked myself in the head. When I called managment to ask if anything could be done, they informed me that no exchange for Bluray or refund could be made because it was opened. When I expressed my recommendation to the store manager that he keep the DVD UCE away from the blu section he rudely responded that he (without even checking) didn't see any DVDs mixed with blurays and nothing could be done. He was very rude and not apologetic. When I got on the phone with Corporate to have a three way with the store manager, the store put on a different female manager. She determined that I could exchange my opened DVD copy for the one bluray UCE that they have which is 56.99 );. So instead of trying to sell the DVD copy I am gonna go and give them this opened DVD version and exchange it with the 56.99 blu. Last time I ever shop at worst buy. I always shop amazon but every now and then since they opened, I have shooed best buy. But now I will only stick to Target exclusives, Wally world and Amazon. And yeah it was my falt for not reading the fine print, but what frustrates me most is the way I was treated by store management. I am infuriated with Worst Buy.

11-18-2009, 01:47 AM	#2
MovingPictureObsess Active Member Member since:Jul 2009 Location:Northeast US Blu-ray collection:137 DVD collection:10 Timezone GMT: -5	My dissatisfaction with Worst Buy retail store and their 56.99 Gone With The Wind So I wanted to order The Gone With The Wind UCE off of Amazon, but I went into Worst Buy. They had the like 6 DVD versions of the UCE mixed in to the Blue Ray section. and they showed a peice of 45.99. So, I mistakingly picked it up took it home, opened it and realized it was the DVD version and kicked myself in the head. When I called managment to ask if anything could be done, they informed me that no exchange for Bluray or refund could be made because it was opened. When I expressed my recommendation to the store manager that he keep the DVD UCE away from the blu section he rudely responded that he (without even checking) didn't see any DVDs mixed with blurays and nothing could be done. He was very rude and not apologetic. When I got on the phone with Corporate to have a three way with the store manager, the store put on a different female manager. She determined that I could exchange my opened DVD copy for the one bluray UCE that they have which is 56.99 );. So instead of trying to sell the DVD copy I am gonna go and give them this opened DVD version and exchange it with the 56.99 blu. Last time I ever shop at worst buy. I always shop amazon but every now and then since they opened, I have shooed best buy. But now I will only stick to Target exclusives, Wally world and Amazon. And yeah it was my falt for not reading the fine print, but what frustrates me most is the way I was treated by store management. I am infuriated with Worst Buy.

11-18-2009, 01:48 AM	#3
MovingPictureObsess Active Member Member since:Jul 2009 Location:Northeast US Blu-ray collection:137 DVD collection:10 Timezone GMT: -5	Best Buy and rude management So I wanted to order The Gone With The Wind UCE off of Amazon, but I went into Worst Buy. They had the like 6 DVD versions of the UCE mixed in to the Blue Ray section. and they showed a peice of 45.99. So, I mistakingly picked it up took it home, opened it and realized it was the DVD version and kicked myself in the head. When I called managment to ask if anything could be done, they informed me that no exchange for Bluray or refund could be made because it was opened. When I expressed my recommendation to the store manager that he keep the DVD UCE away from the blu section he rudely responded that he (without even checking) didn't see any DVDs mixed with blurays and nothing could be done. He was very rude and not apologetic. When I got on the phone with Corporate to have a three way with the store manager, the store put on a different female manager. She determined that I could exchange my opened DVD copy for the one bluray UCE that they have which is 56.99 );. So instead of trying to sell the DVD copy I am gonna go and give them this opened DVD version and exchange it with the 56.99 blu. Last time I ever shop at worst buy. I always shop amazon but every now and then since they opened, I have shooed best buy. But now I will only stick to Target exclusives, Wally world and Amazon. And yeah it was my falt for not reading the fine print, but what frustrates me most is the way I was treated by store management. I am infuriated with Worst Buy.

11-18-2009, 01:55 AM	#16
Underworld54 Blu-ray Count Member since:Dec 2008 Location:Albany NY Blu-ray collection:163 Blu-ray reviews:4 Trading Score:15 Timezone GMT: -5	But it was your mistake But it was your fault that you picked up the dvd version. In the end you got what you wanted but you certainly were not entitled to get an exchange. When I went to pick up John Adams the other day the Blu-ray and dvd versions were in the same isle and pretty close to each other and with just the slightest effort I chose the version I wanted, the Blu-ray version. There's customer service for if the store make a mistake but it was in fact your mistake for choosing the wrong edition. The blame lies strictly with you my friend. I just looked at both editions online and do not understand how you made the mistake. The tip clearly has the blue bar at the top and say's Blu-ray. Maybe instead of blamming others maybe you should take an extra few secconds next time and read. Last edited by Underworld54; 11-18-2009 at 01:59 AM.

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SlmShdy1 Blu-ray Guru Top contributor Member since:Nov 2007 Location:Honolulu, HI PlayStation® PSN: SlmShdy1 Home Theater Gallery:39 Blu-ray collection:292 Timezone GMT: -10	Don't say it's your fault. I know of some BD's that don't have that little Blu tab at the top to indicate it's a Blu-ray. If their store associates weren't so dumb, then they wouldn't have mixed the DVD in with the BD section.

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pacificvibes Tattoo King Member since:Apr 2008 Location:Irvine, CA PSN ID WinterShrinkage Home Theater Gallery:16 Blu-ray collection:51 Blu-ray reviews:3 Trading Score:8 Timezone GMT: -8	I get your dissatisfaction with Best Buy, but its not worth making two threads

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un4gvn94538 Blu-ray Knight Top contributor Member since:Dec 2007 Location:Limbo (Bakersfield, Ca.) 4K collection:143 Blu-ray collection:811 DVD collection:54 Digital collection:1494 Trading Score:277 Timezone GMT: -8	hate to break it to you but horrible customer service isnt limited to just best buy which i had a brain dead employee standing around the custer service desk this morning checking her phone and talking with others. i had my pre order pc printout, my credit card and my D.L. on the counter. after a few minutes i kinda loudly asked if anyone was working today but as i said, this isnt just limited to best buy. there have been plenty of other times and stores i had crappy service. basically the only thing you can do is shop only at places that have good service regardless of price.

11-18-2009, 01:53 AM	#9
TheForce8686 Blu-ray Ninja Member since:Nov 2006 Home Theater Gallery:1 Blu-ray collection:992 Trading Score:79 Timezone GMT: -5	How many sections are you going to post this in?

11-18-2009, 01:53 AM	#10
retablo Banned Member since:Jul 2007 Location:Hollywood Blu-ray collection:1307 Trading Score:1 Timezone GMT: -8	I bought a box set in there a while back, never opened it, but they wouldn't refund or even exchange it because it was like 33 days after I bought it, and their policy is 30 days, I think. I can imagine that for something opened, but for something unopened still in the shrinkwrap? I shop at Fry's and Amazon now.

11-18-2009, 01:54 AM	#12
pacificvibes Tattoo King Member since:Apr 2008 Location:Irvine, CA PSN ID WinterShrinkage Home Theater Gallery:16 Blu-ray collection:51 Blu-ray reviews:3 Trading Score:8 Timezone GMT: -8	UGH I dont feel sorry for you anymore. QUIT clogging the threads

11-18-2009, 01:55 AM	#13
progers13 Blu-ray Baron Top ranked HT gallery Top contributor Member since:Aug 2009 Location:Tampa, FL Home Theater Gallery:83 Blu-ray collection:337 Blu-ray reviews: 3 Trading Score:2 Timezone GMT: -5	I'm surprised the first manager gave you such a hard time. A few years back I bought a copy of Spy Game on DVD. I wanted the widescreen version and didn't realize there was a 4:3 full screen version on the shelf in the same section. I realized it (obviously) after I opened it and started to watch it. I took it back and they allowed me to exchange it for the widescreen version, even though it was opened. Like you said about not looking at it more closely, I was at fault for not realizing I bought the wrong version. I didn't expect them to allow me to exchange it, but I figured I'd give it a shot and they didn't give me any grief. In your case, they made it right by allowing you to exchange it so long as you pay the blu-ray price (which you would have paid had you picked up the blu in the first place, right?). I'm not defending the actions of the first store manager, but you did the right thing by calling Corporate, and the store made it right. I'd be more upset if Corporate told you to pss off, but the bottom line is they made it right. It's unfortunate that the store has a dck of a manager, but I don't think you can paint the whole company with the broad stroke of the brush - especially since they worked with you to make it right.

11-18-2009, 01:55 AM	#15
Blu-Benny Michael Bay's #1 Fan Top contributor Member since:Aug 2008 Location:Wisconsin Home Theater Gallery:39 Blu-ray collection:552 DVD collection:108 Trading Score:138 Timezone GMT: -6	hate to tell u dude, but there are hardly and stores that take movies back once they are opened. and yes, i've had custome service @ lots of stores like this, it's not limited to just best buy.

11-18-2009, 01:56 AM	#18
Hi-Def Steve Blu-ray Samurai Member since:Apr 2009 Location:Pasadena, CA 4K collection:264 Blu-ray collection:315 DVD collection:7 Blu-ray reviews:1 Trading Score:187 Timezone GMT: -8	Now this is what I call a Hot Deal!

11-18-2009, 01:57 AM	#19
Blu-Benny Michael Bay's #1 Fan Top contributor Member since:Aug 2008 Location:Wisconsin Home Theater Gallery:39 Blu-ray collection:552 DVD collection:108 Trading Score:138 Timezone GMT: -6	wow, 3 threads on the same subject....really???

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