Monoprice down, where to order until it's back up? - Blu-ray Forum

dzirkelb · 03-09-2010, 02:46 PM

I need to order the following:

15ft hdmi cable
200 ft in wall speaker wire
some usb extendors
some cable management (the velcro kind)
some other random stuff

However, Monoprice is down and won't be taking orders for a couple weeks...do I just syphen through amazon to find what I need, or is there an equal place for price out there?

blujacket · 03-09-2010, 03:14 PM

http://www.parts-express.com/home.cfm

dzirkelb · 03-09-2010, 03:18 PM

sweet, thanks, I'm looking there now

SeanMF · 03-09-2010, 03:31 PM

I'd say just wait till it's back up again. Shouldn't take long I wouldn't think.

blujacket · 03-09-2010, 03:32 PM

Quote:

Originally Posted by SeanMF

I'd say just wait till it's back up again. Shouldn't take long I wouldn't think.

2 weeks

dzirkelb · 03-09-2010, 03:35 PM

yup, couple weeks, no thanks, need cables now!

mywxrld · 03-09-2010, 03:37 PM

Quote:

Originally Posted by blujacket

2 weeks

Where did you get that information? This is directly from their website...
The Monoprice website is temporarily unavailable while we correct some problems and perform maintenance.
Most of the orders placed by Friday will be shipped out on Monday as scheduled.
We expect the site to be available again in 4 hours around 12PM, Tuesday, March 9th, 2010.
It may take another week or two for us to have the servers completely back up and running in order for us to take orders from customers.
Truly sorry for any inconvenience it may cause you. Thanks again for your understanding and doing business with us.

dzirkelb · 03-09-2010, 03:45 PM

Spoke online chat with a rep, and, on the website, it says it right on front:

It may take another week or two for us to have the servers completely back up and running in order for us to take orders from customers.

mywxrld · 03-09-2010, 03:51 PM

Quote:

Originally Posted by dzirkelb

Spoke online chat with a rep, and, on the website, it says it right on front:

It may take another week or two for us to have the servers completely back up and running in order for us to take orders from customers.

I was taking that as the site will be back up but ordering will have to be done over the phone.

I'll have to wait and see as I need to order two more HDMI cables and 5 more sets of banana plugs.

Steve · 03-09-2010, 03:51 PM

I wonder if they had a server crash or something like that. A website like Monoprice doesn't go down and take a week or two to get back up and running just for simple maintenance.

seeweda · 03-09-2010, 03:55 PM

Not sure who there IT people are but 2 weeks is crazy downtime for a company that does most it's business via online ordering. They must of had a serious failure.

I worked at a 24/7 business that wanted nearly zero downtime but needed their entire data center moved. We did it overnight in about 12 hours think actual downtime for the business was less than 2 hours though.

http://www.cablesys.com is another option. I have never ordered HDMI cables from them but there Cat6 and fiber optic cables were good quality.

mywxrld · 03-09-2010, 03:55 PM

I almost forgot but you could try http://www.mycablemart.com

NorCo_1806 · 03-09-2010, 04:04 PM

I bet I'm not the only one to notice MonoPrice went off-line last Friday/Saturday?

I placed an order on Friday, tried checking status over the weekend and found they wouldn't re-open until today (Tuesday). I just checked again, looks like a few more hours.

Also states, "It may take another week or two for us to have the servers completely back up and running in order for us to take orders from customers." WOW, just wow!! That will certainly hit their business hard.

I suppose you can still call in an order. But so many of us prefer the web.

I'm also concerned with, "Most of the orders placed by Friday will be shipped out on Monday as scheduled." ...most??....I sure hope my order was one of the ones that went out as scheduled. I wanted mine shipped Friday...but I should be some what patient, I ordered Friday.

Is this issue interfering with anyone else?

rpatt · 03-09-2010, 04:23 PM

http://www.bluejeanscable.com/

dzirkelb · 03-09-2010, 04:30 PM

I used mycablemart and newegg for what I needed, thanks guys

DrasticPlastic · 03-09-2010, 04:46 PM

http://www.firefold.com I actually live close enough to pick my orders up from them so I can't comment on their shipping speed, but their products and service is top notch.

tilallr1 · 03-09-2010, 05:03 PM

Quote:

Originally Posted by seeweda

Not sure who there IT people are but 2 weeks is crazy downtime for a company that does most it's business via online ordering. They must of had a serious failure.

I worked at a 24/7 business that wanted nearly zero downtime but needed their entire data center moved. We did it overnight in about 12 hours think actual downtime for the business was less than 2 hours though.

http://www.cablesys.com is another option. I have never ordered HDMI cables from them but there Cat6 and fiber optic cables were good quality.

Yeah. This is completely bizarre.

Maybe they had a fire? Serious Virus? Serious Crash? Seriously Corrupted Database? No Backups?

HAMP · 03-09-2010, 06:57 PM

Quote:

Originally Posted by tilallr1

Yeah. This is completely bizarre.

Maybe they had a fire? Serious Virus? Serious Crash? Seriously Corrupted Database? No Backups?

No!!!! They just learned that they have been undercharging and they are fixing that problem now.

DavidAg02 · 03-09-2010, 07:16 PM

Quote:

Originally Posted by DrasticPlastic

http://www.firefold.com I actually live close enough to pick my orders up from them so I can't comment on their shipping speed, but their products and service is top notch.

Came in here to recommend FireFold.

Shipping speed is excellent.

tilallr1 · 03-09-2010, 07:16 PM

Quote:

Originally Posted by HAMP

No!!!! They just learned that they have been undercharging and they are fixing that problem now.

No I got it ... their entire database was hacked and wiped. Now they are working with the FBI to track down the hackers who have all our info.

03-09-2010, 02:46 PM	#1
dzirkelb Active Member Member since:Jan 2009	Monoprice down, where to order until it's back up? I need to order the following: 15ft hdmi cable 200 ft in wall speaker wire some usb extendors some cable management (the velcro kind) some other random stuff However, Monoprice is down and won't be taking orders for a couple weeks...do I just syphen through amazon to find what I need, or is there an equal place for price out there?

03-09-2010, 03:55 PM	#11
seeweda Special Member Member since:Jun 2009 Blu-ray collection:302 Trading Score:6	Not sure who there IT people are but 2 weeks is crazy downtime for a company that does most it's business via online ordering. They must of had a serious failure. I worked at a 24/7 business that wanted nearly zero downtime but needed their entire data center moved. We did it overnight in about 12 hours think actual downtime for the business was less than 2 hours though. http://www.cablesys.com is another option. I have never ordered HDMI cables from them but there Cat6 and fiber optic cables were good quality. Last edited by seeweda; 03-09-2010 at 04:03 PM.

03-09-2010, 04:04 PM	#13
NorCo_1806 Blu-ray Samurai Top ranked HT gallery Member since:Aug 2009 Location:Colorado Home Theater Gallery:41 Blu-ray collection:465 DVD collection:94 Trading Score:1	MonoPrice.com "maintenance" I bet I'm not the only one to notice MonoPrice went off-line last Friday/Saturday? I placed an order on Friday, tried checking status over the weekend and found they wouldn't re-open until today (Tuesday). I just checked again, looks like a few more hours. Also states, "It may take another week or two for us to have the servers completely back up and running in order for us to take orders from customers." WOW, just wow!! That will certainly hit their business hard. I suppose you can still call in an order. But so many of us prefer the web. I'm also concerned with, "Most of the orders placed by Friday will be shipped out on Monday as scheduled." ...most??....I sure hope my order was one of the ones that went out as scheduled. I wanted mine shipped Friday...but I should be some what patient, I ordered Friday. Is this issue interfering with anyone else?

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03-09-2010, 03:14 PM	#2
blujacket Blu-ray Guru Member since:Jun 2007 Location:Dayton,Ohio 4K collection:70 Blu-ray collection:658	http://www.parts-express.com/home.cfm

03-09-2010, 03:18 PM	#3
dzirkelb Active Member Member since:Jan 2009	sweet, thanks, I'm looking there now

03-09-2010, 03:31 PM	#4
SeanMF Blu-ray Baron Top ranked HT gallery Top contributor Member since:Apr 2007 Location:Iowa Home Theater Gallery:70 Blu-ray collection:1428 Blu-ray reviews: 2 Trading Score:83	I'd say just wait till it's back up again. Shouldn't take long I wouldn't think.

03-09-2010, 03:35 PM	#6
dzirkelb Active Member Member since:Jan 2009	yup, couple weeks, no thanks, need cables now!

03-09-2010, 03:45 PM	#8
dzirkelb Active Member Member since:Jan 2009	Spoke online chat with a rep, and, on the website, it says it right on front: It may take another week or two for us to have the servers completely back up and running in order for us to take orders from customers.

03-09-2010, 03:51 PM	#10
Steve Blu-ray Knight Top ranked HT gallery Top contributor Member since:May 2008 Location:Anna, TX 4K collection:128 Blu-ray collection:416 Trading Score:41	I wonder if they had a server crash or something like that. A website like Monoprice doesn't go down and take a week or two to get back up and running just for simple maintenance.

03-09-2010, 03:55 PM	#12
mywxrld Active Member Member since:Aug 2008 Location:Just North Of Denver Colorado 4K collection:312 Blu-ray collection:1374	I almost forgot but you could try http://www.mycablemart.com

03-09-2010, 04:23 PM	#14
rpatt Blu-ray Guru Top ranked HT gallery Top contributor Member since:Aug 2008 Home Theater Gallery:69 Blu-ray reviews: 3	http://www.bluejeanscable.com/

03-09-2010, 04:30 PM	#15
dzirkelb Active Member Member since:Jan 2009	I used mycablemart and newegg for what I needed, thanks guys

03-09-2010, 04:46 PM	#16
DrasticPlastic Senior Member Member since:Dec 2007 Home Theater Gallery:6 Trading Score:2	http://www.firefold.com I actually live close enough to pick my orders up from them so I can't comment on their shipping speed, but their products and service is top notch.

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